Integrate Freshservice with SMSFactor

Send information between Freshservice and SMSFactor automatically, without writing any code, using Zoho Flow.

Didn't find the integration you were looking for?

Integrate your apps to automate those tedious tasks. Save hours every day.

Supported triggers and actions

All Triggers - A trigger kickstarts the flow

Updated release

Triggers when any detail of a release is updated

Release created

Triggers when a new release is created

Problem created

Triggers when a new problem is created

Ticket created

Triggers when a new ticket is created

Updated problem

Triggers when any detail of a problem is updated

Updated ticket

Triggers when any detail of a ticket is updated

All Actions - Actions are the automated tasks

Create asset

Creates a new asset

Create reply conversation

Creates a new reply conversation for the ticket

Create department

Creates a new department

Create requester

Creates a new requester

Create problem

Creates a new problem

Create release

Creates a new release

Create ticket note

Creates a new ticket note

Create ticket

Creates a new ticket

Create contract

Creates a new contract

Update ticket

Updates the details of an existing ticket

Update asset

Updates the details of an existing asset

Update problem

Updates the details of an existing problem

Fetch ticket

Fetches the details of a ticket by its subject and the requester's ID/email address

Fetch department

Fetches the details of an existing department by its name or ID

Fetch agent

Fetches the details of an existing agent by email or ID

Fetch asset attribute

Fetches the details of an asset type's attribute (product or vendor) by its name

Fetch ticket by ID

Fetches the details of an existing ticket by ID

Fetch requester

Fetches the details of an existing requester by email or ID

Fetch asset

Fetches the details of an existing asset by either its name or ID

Send SMS

Sends an SMS to only one recipient

Add contact

Adds a contact to an existing list

What is Freshservice?

Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.

Server Monitoring

What is SMSFactor?

SMSFactor is an intuitive text sending platform for businesses. It lets you communicate quickly and easily with advertising SMS messages, import contact lists, create campaigns and promos, and more.


Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

Learn more >


Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

Learn more >

Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

Learn more >

Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Know more

Louis Castellano

CEO, Lakeside CNC Group

We chose Zoho Flow for its ability to connect various apps in a simple way. It helped us provide our clients with an automated billing process that saves them over 50 hours of manual work per year. The platform is intuitive and easy to use even for non-developers like me.

Julien Granjean


With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Know more


Technical Engineer, Master Liveaboards

Watch Zoho Flow in action

Play video

Endless integrations. End to manual work.