Integrate OpenAI with ServiceDesk Plus Cloud

Send information between OpenAI and ServiceDesk Plus Cloud automatically, without writing any code, using Zoho Flow.

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Supported triggers and actions

Integrate OpenAI and ServiceDesk Plus Cloud using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Change updated

Triggers when a change is updated

Change status updated

Triggers when the status of an existing change is updated

Task created

Triggers when a new task is created

Request updated

Triggers when the details of an existing request are updated

Change created

Triggers when a new change is created

Request task worklog created

Triggers when a request task worklog is created

Asset created

Triggers when a new asset is created

Task closed

Triggers when a task is closed

Request updated in template

Triggers when an existing request is updated in the selected template

Request worklog created

Triggers when a new request worklog is created

Request created

Triggers when a new request is created

Request approved

Triggers when an existing request is approved

Notification sent

Triggers when a user sends a notification

Request created in template

Triggers when a new request is created in the selected template

Problem created

Triggers when a new problem is created in a template

Note created

Triggers when a new note is created

Task updated

Triggers when the details of an existing task are updated

Requester created

Triggers when a new requester is created

All Actions - Actions are the automated tasks

Verify compliance with usage policies

Checks whether the content entered complies with OpenAI's usage polices

Create chat completion

Creates a model response for a given chat conversation using models such as GPT3.5 Turbo, GPT 4, and others

Create completion

Creates an OpenAI completion for the provided prompt and parameters (supports models such as "text-ada-001" and "text-curie-001")

Associate request with problem

Associates a request with a specific problem

Create requester

Creates a new requester

Add solution

Adds a new solution

Create request task

Creates a new request task

Send Notification

Sends a request notification

Create change

Creates a new change

Create request

Creates a new request

Create request worklog

Creates a new request worklog

Create request note

Creates a note for the selected request

Create problem

Creates a new problem

Create technician

Creates a new technician

Create request task worklog

Creates a new task worklog under for selected request

Add task comment

Adds a new task comment request

Update request

Updates the details of an existing request

Update technician

Updates the details of an existing technician

Update requester

Updates the details of an existing requester based on ID

Update problem

Updates the details of an existing problem

Update change

Updates the details of an existing change

Fetch request UDF attributes

Fetches a request UDF attribute by its name

Fetch change attribute

Fetches the details of an existing change attribute by name

Fetch solution topic

Fetches a solution topic by its name

Fetch problem attribute ID

Fetches the selected problem's attribute ID by name

Fetch problem

Fetches the details of an existing problem by ID

Fetch change UDF attributes

Fetches a change's UDF attributes by name

Fetch requester

Fetches the details of an existing requester by email address

Fetch request - By ID

Fetches the details of an existing request by ID

Find a request attribute

Fetches a request attribute by its name

Fetch technician attributes

Fetches the details of an existing technician attribute by name

What is OpenAI?

OpenAI is an artificial intelligence research organization tool that provides a variety of AI-related projects and technologies, such as natural language processing, computer vision, and reinforcement learning.

What is ServiceDesk Plus Cloud?

ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.

ITSM ManageEngine Zoho

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Webhook triggers

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Logic

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Custom functions

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