

Integrate OpenAI with ServiceDesk Plus Cloud
Send information between OpenAI and ServiceDesk Plus Cloud automatically, without writing any code, using Zoho Flow.

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Supported triggers and actions
Integrate OpenAI and ServiceDesk Plus Cloud using the below triggers and actions
All Triggers - A trigger kickstarts the flow

Change updated
Triggers when a change is updated

Change status updated
Triggers when the status of an existing change is updated

Task created
Triggers when a new task is created

Request updated
Triggers when the details of an existing request are updated

Change created
Triggers when a new change is created

Request task worklog created
Triggers when a request task worklog is created

Asset created
Triggers when a new asset is created

Task closed
Triggers when a task is closed

Request updated in template
Triggers when an existing request is updated in the selected template

Request worklog created
Triggers when a new request worklog is created

Request created
Triggers when a new request is created

Request approved
Triggers when an existing request is approved

Notification sent
Triggers when a user sends a notification

Request created in template
Triggers when a new request is created in the selected template

Problem created
Triggers when a new problem is created in a template

Note created
Triggers when a new note is created

Task updated
Triggers when the details of an existing task are updated

Requester created
Triggers when a new requester is created
All Actions - Actions are the automated tasks

Verify compliance with usage policies
Checks whether the content entered complies with OpenAI's usage polices

Create chat completion
Creates a model response for a given chat conversation using models such as GPT3.5 Turbo, GPT 4, and others

Create completion
Creates an OpenAI completion for the provided prompt and parameters (supports models such as "text-ada-001" and "text-curie-001")

Associate request with problem
Associates a request with a specific problem

Create requester
Creates a new requester

Add solution
Adds a new solution

Create request task
Creates a new request task

Send Notification
Sends a request notification

Create change
Creates a new change

Create request
Creates a new request

Create request worklog
Creates a new request worklog

Create request note
Creates a note for the selected request

Create problem
Creates a new problem

Create technician
Creates a new technician

Create request task worklog
Creates a new task worklog under for selected request

Add task comment
Adds a new task comment request

Update request
Updates the details of an existing request

Update technician
Updates the details of an existing technician

Update requester
Updates the details of an existing requester based on ID

Update problem
Updates the details of an existing problem

Update change
Updates the details of an existing change

Fetch request UDF attributes
Fetches a request UDF attribute by its name

Fetch change attribute
Fetches the details of an existing change attribute by name

Fetch solution topic
Fetches a solution topic by its name

Fetch problem attribute ID
Fetches the selected problem's attribute ID by name

Fetch problem
Fetches the details of an existing problem by ID

Fetch change UDF attributes
Fetches a change's UDF attributes by name

Fetch requester
Fetches the details of an existing requester by email address

Fetch request - By ID
Fetches the details of an existing request by ID

Find a request attribute
Fetches a request attribute by its name

Fetch technician attributes
Fetches the details of an existing technician attribute by name
What is OpenAI?
OpenAI is an artificial intelligence research organization tool that provides a variety of AI-related projects and technologies, such as natural language processing, computer vision, and reinforcement learning.
What is ServiceDesk Plus Cloud?
ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.
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