Integrate Better Uptime with Kayako

Send information between Better Uptime and Kayako automatically, without writing any code, using Zoho Flow.

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Supported triggers and actions

Integrate Better Uptime and Kayako using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Heartbeat group created

Triggers when a new heartbeat group is created

Heartbeat created

Triggers when a new heartbeat is created

Incident created

Triggers when a new incident is created

Monitor group created

Triggers when a new monitor group is created

Monitor created

Triggers when a new monitor is created

User created

Triggers when a new user account is created

Conversation created

Triggers when a new conversation is created

All Actions - Actions are the automated tasks

Create incident

Creates a new incident

Create heartbeat group

Creates a new heartbeat group

Create monitor

Creates a new monitor

Create monitor group

Creates a new monitor group

Create heartbeat

Creates a new heartbeat

Update monitor group

Updates the details of an existing monitor group

Update monitor

Updates the details of an existing monitor

Update heartbeat group

Updates the details of an existing heartbeat group

Update heartbeat

Updates the details of an existing heartbeat

Fetch monitor group

Fetches the details of an existing monitor group using monitor group ID

Fetch monitor

Fetches the details of an existing monitor using monitor ID

Fetch heartbeat

Fetches the details of an existing heartbeat using heartbeat ID

Fetch heartbeat group

Fetches the details of an existing heartbeat group using heartbeat group ID

Fetch incident

Fetches the details of an existing incident using incident ID

Create conversation

Creates a new conversation

Create organization

Creates a new organization

Add tags to conversation

Adds the specified tags to an existing conversation

Add tags to organization

Adds tags to an existing organization

Create user

Creates a new user account and profile

Update conversation

Updates the details of an existing conversation

Update user

Updates the details of an existing user

Update organization

Updates the details of an existing organization

Find organization

Finds the details of an existing organization

Find user

Finds the details of an existing user

Find conversation

Finds the details of an existing conversation

What is Better Uptime?

Better Uptime is an uptime monitoring and incident management tool. It lets you schedule on-call duties, receive alerts, collaborate on solving incidents, and more.

Incident Management

What is Kayako?

Kayako is a help desk platform with support ticketing system that helps you be more productive and build customer loyalty. It also provides a help center feature that allows customers to answer their own questions.

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Learn more

Louis Castellano

CEO, Lakeside CNC Group

Zoho Flow has automated our entire "Security Operations" process, saving us a lot of manual work and admin overhead, in turn enabling us to focus our efforts on providing clients with accurate and quality services.

Neville Mader

Director, Perth Security Services

With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more

Toto

Technical Engineer, Master Liveaboards

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