Integrate Contentful with Freshdesk

Send information between Contentful and Freshdesk automatically, without writing any code, using Zoho Flow.

Build your own integrations between Contentful and Freshdesk

Connect Contentful and Freshdesk with over 800+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Integrate Contentful and Freshdesk using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Entry published

Triggers when an entry is published

Asset published

Triggers when an asset is published

Contact updated

Triggers when the details of an existing contact are updated

Ticket note added

Triggers when a note is added to the selected ticket

Ticket created

Triggers when a new ticket is created

Contact created

Triggers when a new contact is created

Ticket updated

Triggers when the details of an existing ticket are updated

All Actions - Actions are the automated tasks

Create content type

Creates a content type

Create entry

Creates a new entry

Create asset

Creates an asset

Add notes to ticket

Adds private or public notes to the selected ticket

Create forum category

Creates a new forum category

Create contact

Creates a new contact

Create forum

Creates a new forum in the selected category

Create group

Creates a new group

Create company

Creates a new company

Create ticket

Creates a new ticket

Update contact

Updates the details of an existing contact

Update company

Updates the details of an existing company

Update ticket

Updates the details of an existing ticket

Fetch ticket priority by ID

Fetches the priority details of a specific ticket by ID

Fetch company

Fetches the details of an existing company by domain

Fetch group by ID

Fetches the details of an existing group by ID

Fetch ticket status

Fetches the status of a specific ticket by label

Fetch agent by ID

Fetches the details of an existing agent by ID

Fetch contact by ID

Fetches the details of an existing contact by ID

Fetch ticket priority

Fetches the priority details of a specific ticket by label

Fetch ticket

Fetches the details of an existing ticket by requester email address and subject

Fetch agent

Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch company by ID

Fetches the details of an existing company by ID

Fetch contact

Fetches the details of an existing contact by email address, phone number, or mobile number

Fetch ticket status by ID

Fetches the status of a specific ticket by ID

Fetch ticket by ID

Fetches the details of an existing ticket by ID

What is Contentful?

Contentful is a content platform for developers and content creators that provides a varied set of APIs to manage, integrate and deliver content to any device or service.

CMS Websites

What is Freshdesk?

Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.

Customer Support Popular

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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It is amazing what processes can be automated with Zoho Flow. It can be difficult to visualize what can be done. Ask the experts at Zoho Flow, they can tell you straight away and if it needs customization they will help you build it! Learn more

Owain ap Rees

Sales Director, Artico

Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more

Louis Castellano

CEO, Lakeside CNC Group

We use Zoho Flow to connect Zoho Billing with JotForm. As our customers fill their preferences in JotForm, Zoho Flow passes it to Zoho Billing and creates a subscription automatically. It was impressive that we were able to configure all this on a simple drag-and-drop interface!

Josh Lucas

Head of Operations, AAA Band Rentals

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