Integrate Freshservice with SMSFactor
Send information between Freshservice and SMSFactor automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
All Triggers - A trigger kickstarts the flow
Updated ticket
Triggers when any detail of a ticket is updated
Updated release
Triggers when any detail of a release is updated
Problem created
Triggers when a new problem is created
Release created
Triggers when a new release is created
Updated problem
Triggers when any detail of a problem is updated
Ticket created
Triggers when a new ticket is created
All Actions - Actions are the automated tasks
Create requester
Creates a new requester
Create department
Creates a new department
Create ticket
Creates a new ticket
Create asset
Creates a new asset
Create release
Creates a new release
Create problem
Creates a new problem
Create contract
Creates a new contract
Update asset
Updates the details of an existing asset
Update problem
Updates the details of an existing problem
Update ticket
Updates the details of an existing ticket
Fetch asset attribute
Fetches the details of an asset type's attribute (product or vendor) by its name
Fetch asset
Fetches the details of an existing asset by either its name or ID
Fetch ticket
Fetches the details of a ticket by its subject and the requester's ID/email address
Fetch department
Fetches the details of an existing department by its name or ID
Fetch requester
Fetches the details of an existing requester by email or ID
Fetch agent
Fetches the details of an existing agent by email or ID
Add contact
Adds a contact to an existing list
Send SMS
Sends an SMS to only one recipient
What is Freshservice?
Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.
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Technical Engineer, Master Liveaboards
