Integrate Teamwork Desk with SolarWinds Service Desk

Send information between Teamwork Desk and SolarWinds Service Desk automatically, without writing any code, using Zoho Flow.

Build your own integrations between Teamwork Desk and SolarWinds Service Desk

Connect Teamwork Desk and SolarWinds Service Desk with over 1000+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Integrate Teamwork Desk and SolarWinds Service Desk using the below triggers and actions

All Triggers - A trigger kickstarts the flow

New customer reply

Triggers when a customer sends a reply

Ticket assigned

Triggers when a ticket in the selected inbox is assigned

New customer

Triggers when a new customer is created

New ticket note

Triggers when a ticket note is added

New agent reply

Triggers when an agent sends a reply

Updated customer details

Triggers when the details of a customer are updated

Thread edited

Triggers when a thread in the selected inbox is edited

Ticket Unassigned

Triggers when a ticket in the selected inbox is unassigned

New ticket

Triggers when a new ticket is created

New Contract

Triggers when a new contract is created

New Release

Triggers when a new release is created in your service desk

New Problem

Triggers when a new problem is created in your service desk

New User

Triggers when a new user is created

New Asset

Triggers when a new asset is created in your inventory

New Change

Triggers when a new change is created

New Risk

Triggers when a new risk is detected

New Hardware

Triggers when a new hardware is created in your inventory

New Incident

Triggers when a new incident is created

New Task

Triggers when a new task is created

All Actions - Actions are the automated tasks

Create customer

Creates a new customer

Link task to ticket

Links a task to a ticket

Create ticket

Creates a new ticket

Reply to ticket

Adds a reply to the selected ticket

Unassign ticket

Unassigns the selected ticket

Update ticket

Updates the details of an existing ticket

Assign ticket

Assigns the selected ticket to a user

Update customer

Updates the details of an existing customer

Fetch priorities

Fetches the priority of an existing ticket by ID or name

Fetch agent

Fetches the details of an existing agent by ID, name, or email address

Fetch status

Fetches the status of an existing ticket by ID or name

Fetch company

Fetches the details of an existing company by ID, name, or email address

Fetch source

Fetches the source of an existing ticket by ID or name

Fetch inbox

Fetches the details of an existing inbox by ID, name, or email address

Fetch tags

Fetch the details of an existing tag by ID or name

Fetch type

Fetches the type of an existing ticket by ID or name

Fetch ticket

Fetches the details of an existing ticket by ticket ID or name

Fetch customer

Fetches the details of an existing customer by name or email address

Create Incident

Creates a new incident

Create Problem

Creates a new problem in your service desk

Create Contract

Creates a new contract

Create Asset

Creates a new asset in your inventory

Create Change

Creates a new change in your service desk

Create User

Creates a new user

Create Hardware

Creates a new hardware in your inventory

Create Solution

Creates a new solution in your service desk

Create Release

Creates a new release in your service desk

Update incident

Updates the details of an existing incident based on incident ID

Fetch incident

Fetches the details of an existing incident by incident ID

What is Teamwork Desk?

Teamwork Desk is help desk software that lets you manage tickets, reports, and help docs. You can organize tickets with tags and smart inboxes, and get instant feedback from your customers.

Customer Support Helpdesk

What is SolarWinds Service Desk?

Samanage is a customer support platform that helps you manage your incidents, problems, changes, and releases. You can generate reports, track your team's productivity with dashboards, and compare yourself with industry benchmarks.

Customer Support Helpdesk

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

Learn more >

Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

Learn more >

Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

Learn more >

It is amazing what processes can be automated with Zoho Flow. It can be difficult to visualize what can be done. Ask the experts at Zoho Flow, they can tell you straight away and if it needs customization they will help you build it! Learn more

Owain ap Rees

Sales Director, Artico

We use Zoho Flow to connect Zoho Billing with JotForm. As our customers fill their preferences in JotForm, Zoho Flow passes it to Zoho Billing and creates a subscription automatically. It was impressive that we were able to configure all this on a simple drag-and-drop interface!

Josh Lucas

Head of Operations, AAA Band Rentals

With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more

Toto

Technical Engineer, Master Liveaboards

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