Integrate Usedesk with Favro
Send information between Usedesk and Favro automatically, without writing any code, using Zoho Flow.
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Create action items in your Favro for newly generated tickets in Usedesk
Efficiently address customer concerns by promptly creating tasks. This flow will add new tasks to your Favro for new tickets generated in Usedesk.
How it works
- The flow triggers when a new ticket is created in Usedesk.
- Zoho Flow creates a new task in a card in Favro.
Create action items in your Favro for newly generated tickets in Usedesk
Usedesk + Favro
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Supported triggers and actions
Integrate Usedesk and Favro using the below triggers and actions
All Triggers - A trigger kickstarts the flow
New ticket
Triggers when a new ticket is created
New client
Triggers when a new client is created
Card updated
Triggers when any field (except comments) of a card is changed
Card created
Triggers when a card is created
Task created
Triggers when a new task is created in a card
Card moved
Triggers when a card is moved on a widget
Card committed
Triggers when a card is committed to another widget
All Actions - Actions are the automated tasks
Send chat message
Sends a chat message to the client in chat
Create client
Create a new client
Add comment
Add a comment to a ticket
Create agent
Creates a new agent
Create chat
Create a chat or send messages to an existing chat on behalf of the client
Create ticket
Create a new ticket
Update agent
Updates an existing agent
Update client
Update details of a client
Update ticket
Update details of a ticket
Fetch agent by ID
Fetch details of an agent using id
Fetch client
Fetch details of a client using id
Fetch agent by email
Fetch details of an agent using email id
Fetch ticket
Fetch details of a ticket using ticket id
Create card
Creates a new card
Create task list
Create a new task list in card
Create task
Creates a new task in a card
What is Usedesk?
Usedesk customer support application
What is Favro?
Favro is a planning and collaboration app for organizational flow. It provides multiple views on planning with Kanban flows, spreadsheet-style, work scheduled on a timeline and more.
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Logic
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >It is amazing what processes can be automated with Zoho Flow. It can be difficult to visualize what can be done. Ask the experts at Zoho Flow, they can tell you straight away and if it needs customization they will help you build it! Learn more
Owain ap Rees
Sales Director, Artico
Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Zoho Flow has the ability to connect various apps in a simple way. It helped us provide our clients with an automated billing process that saves them over 50 hours of manual work per year. The platform is intuitive and easy to use even for non-developers like me.
Julien Granjean
CEO, iDAYit
