Integrate Zendesk with Insightful
Send information between Zendesk and Insightful automatically, without writing any code, using Zoho Flow.
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Generate a task within your Insightful for fresh tickets initiated in Zendesk
Efficiently address customer concerns by promptly creating tasks. This flow will generate a task within your Insightful for fresh tickets initiated in Zendesk.
How it works
- The flow triggers when a new ticket is created in Zendesk.
- Zoho Flow creates a new task in Insightful.
Generate a task within your Insightful for fresh tickets initiated in Zendesk
Zendesk + Insightful
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Supported triggers and actions
Integrate Zendesk and Insightful using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Organization created
Triggers when a new organization is created
Ticket updated
Triggers when the details of a ticket is updated
Ticket created
Triggers when a new ticket is created
User created
Triggers when a new user is created
Employee created
Triggers when a new employee is created
Task created
Triggers when a new task is created
Team created
Triggers when a new team is created
Project created
Triggers when a new project is created
Employee updated
Triggers when the details of an existing employee are updated
All Actions - Actions are the automated tasks
Add Tag
Adds tag to the selected ticket
Create Organization
Creates a new organization
Create User
Creates a new user
Create Ticket
Creates a new ticket
Create Request
Creates a new ticket in a verified end user's account
Update Ticket
Updates an existing ticket status or adds comments
Update User Details
Updates an existing user's details
Update Organization
Updates an existing organization
Add Comment
Adds comment to the selected ticket
Fetch Organization
Fetches the details of an existing organization
Fetch Ticket
Fetches a ticket by ID
Fetch User
Fetches the details of an existing user by ID
Create task
Creates a new task
Create project
Creates a new project
Create team
Creates a new team
Create employee
Creates a new employee
Update project
Updates the details of an existing project
Update team
Updates the details of an existing team
Update task
Updates the details of an existing task
Deactivate employee
Deactivates an existing employee
Update employee
Updates the details of an existing employee
Fetch team
Fetches the details of an existing team using ID
Fetch task
Fetches the details of an existing task using ID
Fetch employee
Fetches the details of an existing employee using ID
Fetch project
Fetches the details of an existing project using ID
Fetch employee by email address or name
Fetch record by email address or name
What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
What is Insightful?
Insightful is a workforce analytics platform that helps you track employee activity, time, and productivity to build a more efficient and focused workplace.
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Learn more >All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Zoho Flow has the ability to connect various apps in a simple way. It helped us provide our clients with an automated billing process that saves them over 50 hours of manual work per year. The platform is intuitive and easy to use even for non-developers like me.
Julien Granjean
CEO, iDAYit
Zoho Flow has truly empowered us to get real-time results and go paperless, saving us weeks of manual work. It's an indispensable tool for our business. Learn more
Toto
Technical Engineer, Master Liveaboards
