Integrate Zoho Connect with Zoho Desk
Send information between Zoho Connect and Zoho Desk automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Zoho Connect and Zoho Desk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
New task created
Triggers when a new task is created
Event created
Triggers when a new event is created
Task reminder
Triggers when a task is created with a reminder
Announcement created
Triggers when a new announcement is created
Event invited
Triggers when an invitee is added to an event
Event updated
Triggers when the details of an existing event is updated
Member removed from network
Triggers when a new member is removed from the selected network
Member added in network
Triggers when a new member added to the selected network
Announcement comment created
Triggers when a new comment is created in announcements
Forum updated
Triggers when an existing forum post is updated
Forum created
Triggers when a new forum is created
Task completed
Triggers when a task is completed in selected board
Member added in board
Triggers when a member is added to a board
Poll created
Triggers when a new poll is created
Task updated
Triggers when the details of an existing task is updated
Task status changed
Triggers when the status of an existing task is updated
Question created
Triggers when a new questions is created
Announcement updated
Triggers when the details of an existing announcement is updated
User mentioned in post
Triggers when the configuration user is mentioned in a conversation
Task open
Triggers when a task status is marked as open
Board created
Triggers when a new board is created
Task unassigned
Triggers when a task is unassigned
User mentioned in comment
Triggers when the configuration user is mentioned in a conversation comment
Member added in group
Triggers when a member added to group
Member removed from board
Triggers when a member is removed from a board
Group created
Triggers when a new group is created
Status created
Triggers when a new conversation is posted
Task assigned
Triggers when a task is assigned
Ticket comment updated
Triggers when the selected ticket comment is updated
Ticket updated
Triggers when the details of the selected ticket is updated
Ticket comment added
Triggers when a new ticket comment is added in the selected portal
Time entry updated
Triggers when a time entry is updated in the selected task
Ticket status updated
Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.
Ticket created
Triggers when a new ticket is created in the selected portal
Task updated
Triggers when the details of a task is updated in the selected portal
Time entry created
Triggers when a new time entry is created in the selected task
Article updated
Triggers when an existing article is updated
Task created
Triggers when a new task is created in the selected portal
Contact created
Triggers when a new contact is created in the selected portal
Call created
Triggers when a new call is created in the selected portal
Product created
Triggers when a new product is created
Article created
Triggers when a new article is created
Ticket thread added
Triggers when a new ticket thread is added in the selected portal
Contact updated
Triggers when the details of a contact is updated in the selected portal
Event created
Triggers when a new event is created in the selected portal
Ticket created or updated
Triggers when a new ticket is created or the details of an existing ticket are updated
Event updated
Triggers when the details of an event is updated
Ticket approval updated
Triggers when the details of an existing ticket approval are updated
Call updated
Triggers when the details of a call is updated in the selected portal
Ticket moved
Triggers when a ticket is moved to a different team or department
Agent created
Triggers when a new agent is created in the selected portal
Ticket approval added
Triggers when a new ticket approval is added
Agent availability updated
Triggers when the availability of an agent is updated
Account updated
Triggers when the details of the selected account is updated
Agent updated
Triggers when the details of an agent is updated in the selected portal
Account created
Triggers when a new account is created in the selected portal
All Actions - Actions are the automated tasks
Create board
Creates a new board
Create private task
Creates a new private task
Create task in section
Creates a new task in the selected section
Create conversation
Creates a new conversation in the selected group
Create group event
Creates a new group event
Create group
Creates a new group in the selected network
Invite user
Invites a user to the selected network
Add comment in post
Adds a comment in the specified post
Add member to group
Adds a member to the selected group
Create private event
Creates a new private event
Create checklist
Creates a checklist for the specified task
Create board from board template
Creates a new board from an existing saved template
Add comment in task
Adds a comment in the specified task
Add member to board
Adds a member to the selected board
Create forum post
Creates a new forum post
Archive task
Archives the selected task
Unarchive board
Unarchives the selected board
Archive board
Archives the selected board
Archive group
Archives the selected group
Unarchive group
Unarchives the selected group
Fetch user
Fetches the details of an existing user by email address
Remove member from group
Removes a member from the selected group
Fetch post
Fetches the details of an existing post by ID or metadata
Create call
Creates a new call in the selected organization
Create ticket comment
Creates a comment in the selected ticket
Add ticket time entry
Adds time entry for an existing ticket
Add task time entry
Adds time entry for an existing task
Create article
Creates a new article
Add user to group
Adds the specified users to an existing group
Create account
Creates a new account in the selected organization
Create contact comment
Creates a comment in the selected contact
Create topic
Creates a new topic
Create ticket
Creates a new ticket in the selected organization
Remove tag
Removes a tag from the specified ticket
Create product
Creates a new product in the selected organization
Request approval for ticket
Requests an approval for an existing ticket from the specified approver
Create contact
Creates a new contact in the selected organization
Add tag
Adds a tag to the specified ticket
Create custom module record
Creates a new custom module record
Create event
Creates a new event in the selected organization
Send email reply
Sends a reply for the specified ticket created in the email channel
Create task comment
Creates a new comment in the specified task
Add agent to team
Adds the specified agent to the selected team
Create topic comment
Creates a comment for the specified topic
Create contract
Creates a new contract for the selected account
Create agent
Creates a new agent in the selected organization
Create task
Creates a new task in the selected department
Close ticket
Closes the specified tickets
Update contact comment
Updates the specified comment in the selected contact
Update product
Updates the details of the selected product
Remove agent from team
Removes the specified agent from the selected team
Remove user from group
Removes the specified users from an existing group
Associate accounts to contact
Associates the specified account with the specified contact
Mark or Unmark ticket as spam
Marks or unmarks the specified ticket as spam
Send custom channel reply
Sends reply for a ticket via the selected channel
Update KB user status
Updates the status of an existing KB user
Update call timer
Updates the timer of an existing call
Update ticket timer
Updates the timer of an existing ticket
Update topic
Updates the details of an existing topic
Update ticket
Updates the details of an existing ticket
Invite contact to the help center
Invites the specified contacts to help center
Update agent
Updates the details of an existing agent
Update custom module record
Updates the details of an existing custom module record
Update contact
Updates the selected contact
Move ticket
Moves the specified ticket to the selected department
Update agent availability
Updates the availability status of an existing agent
Update account
Updates the selected account
Update task
Updates the details of an existing task
Update task timer
Updates the timer of an existing task
Dissociate accounts to contact
Dissociates the specified account with the specified contact
Edit ticket time entry
Edits the time entry of an existing ticket
Update article
Updates the details of an existing article
Update call
Updates the details of the specified call
Update contract
Updates the details of an existing contract
Update ticket comment
Updates the comment for the specified ticket
Fetch ticket
Fetches the details of an existing ticket
Fetch agent
Fetches the details of an existing agent by ID or email
Fetch contact
Fetches a contact by email address, unique ID, or contact name
Fetch task
Fetches the details of an existing task by ID
Fetch call
Fetches the details of a call based on the selected field
Fetch custom module record
Fetches the details of an existing custom module record
Fetch event
Fetches the details of an event based on the selected field
Fetch product
Fetches the details of an existing product by unique ID or name
Fetch ticket thread
Fetches an existing ticket thread by unique ID
Fetch contract
Fetches the details of an existing contract
Fetch KB user
Fetches the details of an existing KB user
Fetch customer happiness
Fetches the happiness feedback of an existing customer
Fetch article
Fetches the details of an existing article
Fetch ticket time entry
Fetches the time entry of an existing ticket
Fetch account
Fetches an existing account by name or ID
Fetch ticket tags
Fetches ticket tags using ticket ID
Trash account
Moves selected account to the recycle bin
Trash ticket
Moves selected ticket to the recycle bin
Trash contact
Moves selected contact to the recycle bin
What is Zoho Connect?
Zoho Connect is team collaboration software that helps teams communicate faster and get work done easily. You can plan tasks with your colleagues, prioritize, and track the progress of work.
Similar apps
What is Zoho Desk?
Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.
Similar apps
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Toto
Technical Engineer, Master Liveaboards
