Integrate BigCommerce with Freshdesk
Send information between BigCommerce and Freshdesk automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate BigCommerce and Freshdesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Customer updated
Triggers when the details of an existing customer are updated
Cart abandoned
Triggers when a cart is abandoned. A cart is considered abandoned if no changes were made at least one hour after the last modified property.
Cart created
Triggers when a new cart is created
Subscriber updated
Triggers when any detail of an existing subscriber is updated
Product created
Triggers when a new product is created
Product updated
Triggers when the details of an existing product are updated
Order created
Triggers when a new order is created
Subscriber created
Triggers when a new subscriber is created
Order status updated
Triggers when the status of an existing order is updated
Customer created
Triggers when a new customer is added
Shipment created
Triggers when a new shipment is created
Coupon created
Triggers when a new coupon is created
Cart converted to order
Triggers when a cart is converted into an order (usually after completing the payment step of checkout on the storefront)
Ticket updated
Triggers when the details of an existing ticket are updated
Ticket note added
Triggers when a note is added to the selected ticket
Contact updated
Triggers when the details of an existing contact are updated
Ticket created
Triggers when a new ticket is created
Contact created
Triggers when a new contact is created
All Actions - Actions are the automated tasks
Create product
Creates a new product
Create customer
Creates a new customer
Create coupon
Creates a new coupon
Add customer address
Adds address details to an existing customer
Create subscriber
Creates a new subscriber
Create order
Creates a new order
Update subscriber
Updates the details of an existing subscriber
Update product
Updates the details of an existing product
Update customer
Updates the details of an existing customer
Update order
Updates the details of an existing order
Fetch customer
Fetches the details of an existing customer using ID
Fetch order
Fetches the details of an existing order by ID
Fetch product
Fetches the details of an existing product using product ID
Create group
Creates a new group
Create contact
Creates a new contact
Create ticket
Creates a new ticket
Create company
Creates a new company
Add notes to ticket
Adds private or public notes to the selected ticket
Create forum
Creates a new forum in the selected category
Create forum category
Creates a new forum category
Update company
Updates the details of an existing company
Update contact
Updates the details of an existing contact
Update ticket
Updates the details of an existing ticket
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch company by ID
Fetches the details of an existing company by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch group by ID
Fetches the details of an existing group by ID
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch company
Fetches the details of an existing company by domain
Fetch ticket by ID
Fetches the details of an existing ticket by ID
What is BigCommerce?
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
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