Integrate ChatBot with Freshservice
Send information between ChatBot and Freshservice automatically, without writing any code, using Zoho Flow.
Build your own integrations between ChatBot and Freshservice
Connect ChatBot and Freshservice with over 950+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate ChatBot and Freshservice using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Segment created
Triggers when a new segment is created
Story created
Triggers when a new story is created
Entity created
Triggers when a new entity is created
User created
Triggers when a new user is created
Asset created
Triggers when a new asset is created
Change updated
Triggers when any detail of a change is updated
Asset updated
Triggers when the details of an asset is updated
Change created
Triggers when a new change is created
Updated problem
Triggers when any detail of a problem is updated
Updated release
Triggers when any detail of a release is updated
Release created
Triggers when a new release is created
Ticket created
Triggers when a new ticket is created
Updated ticket
Triggers when any detail of a ticket is updated
Problem created
Triggers when a new problem is created
All Actions - Actions are the automated tasks
Create entity
Creates a new entity
Add segment to user
Adds a segment to the user
Create user
Creates a new user
Create story
Creates a new story
Create segment
Creates a new segment
Ban or unban user
Marks an existing user as banned or unbanned
Update user
Updates the details of an existing user
Update segment to user
Updates the details of an existing user segment
Fetch user by search parameter
Fetches the details of an existing user using search parameter
Fetch entity by ID
Fetches the details of an existing entity using ID
Fetch story by ID
Fetches the details of an existing story using ID
Fetch user by ID
Fetches the details of an existing user using ID
Create requester
Creates a new requester
Create problem
Creates a new problem
Add device to software
Adds a new device to the specified software
Create contract
Creates a new contract
Create release
Creates a new release
Create department
Creates a new department
Create ticket note
Creates a new ticket note
Create change
Creates a new change
Create asset
Creates a new asset
Create ticket
Creates a new ticket
Create reply conversation
Creates a new reply conversation for the ticket
Update asset
Updates the details of an existing asset
Update ticket
Updates the details of an existing ticket
Update problem
Updates the details of an existing problem
Fetch asset attribute
Fetches the details of an asset type's attribute (product or vendor) by its name
Fetch ticket
Fetches the details of a ticket by its subject and the requester's ID/email address
Fetch agent
Fetches the details of an existing agent by email or ID
Fetch asset
Fetches the details of an existing asset by either its name or ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch requester
Fetches the details of an existing requester by email or ID
Fetch department
Fetches the details of an existing department by its name or ID
What is ChatBot?
Chatbot is an AI-driven chatbot application that can help customers provide quick and accurate AI-generated answers to customer questions.
Similar apps
What is Freshservice?
Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >
Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Zoho Flow is an easy-to-use, very intuitive, and comprehensive integration platform. It helped us integrate Zoho Workplace with WordPress without writing a single line of code. Now, we do not miss Slack anymore, thanks to Zoho Flow and Zoho Workplace. Learn more
Rahul Roushan
CEO, OpIndia
Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Zoho Flow has helped us add a new sales channel. It has helped us integrate our existing and new sales channels, and manage our inventory in real time. Learn more
Siddharth Ahuja
CEO, Fabricroot
