Integrate Citrix ShareFile with Zendesk
Send information between Citrix ShareFile and Zendesk automatically, without writing any code, using Zoho Flow.
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Create a new ticket in a verified end user's account in Zendesk when the selected file event (uploaded, deleted, downloaded, updated) occurs in Citrix ShareFile
Integrate Citrix ShareFile with Zendesk using Zoho Flow. Whenever the selected file event (uploaded, deleted, downloaded, updated) occurs in Citrix ShareFile, Zoho Flow automatically creates a new ticket in a verified end user's account in Zendesk. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when the selected file event (uploaded, deleted, downloaded, updated) occurs in Citrix ShareFile.
- Zoho Flow creates a new ticket in a verified end user's account in Zendesk.
Create a new ticket in a verified end user's account in Zendesk when the selected file event (uploaded, deleted, downloaded, updated) occurs in Citrix ShareFile
Citrix ShareFile + Zendesk
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Supported triggers and actions
Integrate Citrix ShareFile and Zendesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
File event
Triggers when the selected file event (uploaded, deleted, downloaded, updated) occurs
File event in folder
Triggers when the selected file event (uploaded, deleted, downloaded, updated) occurs in the specified folder
User event
Triggers when the selected user event (created, updated, deleted) occurs
Organization created
Triggers when a new organization is created
Ticket created
Triggers when a new ticket is created
Ticket updated
Triggers when the details of a ticket is updated
User created
Triggers when a new user is created
All Actions - Actions are the automated tasks
Create public upload link
Creates a public upload link for a folder
Add client user
Adds a new client user
Create top-level folder
Creates a new top-level folder
Share folder
Shares a folder with the specified user
Create folder
Creates a new folder
Fetch user
Fetches the details of an existing user by email address
Create Request
Creates a new ticket in a verified end user's account
Create Organization
Creates a new organization
Create User
Creates a new user
Create Ticket
Creates a new ticket
Add Tag
Adds tag to the selected ticket
Update Organization
Updates an existing organization
Update Ticket
Updates an existing ticket status or adds comments
Add Comment
Adds comment to the selected ticket
Update User Details
Updates an existing user's details
Fetch Ticket
Fetches a ticket by ID
Fetch Organization
Fetches the details of an existing organization
Fetch User
Fetches the details of an existing user by ID
What is Citrix ShareFile?
Similar apps
What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >With Zoho Flow, we've been able to handle more projects, serve clients faster, and eliminate manual work across the board, saving over 180 hours annually. It's become an essential part of how we operate.
Hitesh Matlani
Director - Business Development and Operations, Avid Brio
Zoho Flow has helped us save close to 3,500 hours per year and increased our revenue by over half a million euros per year across all selling channels. Its versatility and limitless capabilities ensured we can run complex workflows and automate our business without increasing labor costs. Their custom functions are a game changer for us and it ensures all our data is in sync across all the systems.
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Using Zoho Flow, we’re able to tie together different Zoho applications into a cohesive and sophisticated system. It has also enabled SHARC to avoid messy external solutions, like Zapier, that can be a struggle to maintain and create more costs. Zoho Flow directly saved over 400 hours/year of the staff’s time from having to input or interact with the system unnecessarily, and improved accuracy by reducing human error.
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Senior Project Manager, Artico
