Integrate Deskpro with Insightful
Send information between Deskpro and Insightful automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Create a task in Insightful for new tickets created in Deskpro
Promptly address your customers' issues by creating tasks whenever a new ticket arises. This flow will create a task in your Insightful for newly generated tickets in Deskpro.
How it works
- The flow triggers when a new ticket is created in Deskpro.
- Zoho Flow creates a new task in Insightful.
Create a task in Insightful for new tickets created in Deskpro
Deskpro + Insightful
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Supported triggers and actions
Integrate Deskpro and Insightful using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket updated
Triggers when any detail of a ticket is updated
Ticket response received
Triggers when a new response is received for a ticket
Organization created
Triggers when a new organization is created
Person added
Triggers when a new person is added
Ticket created
Triggers when a new ticket is created
Employee created
Triggers when a new employee is created
Employee updated
Triggers when the details of an existing employee are updated
Project created
Triggers when a new project is created
Team created
Triggers when a new team is created
Task created
Triggers when a new task is created
All Actions - Actions are the automated tasks
Create ticket
Creates a new ticket
Add person
Adds a new person
Create organization
Creates a new organization
Add note to ticket
Adds a note or message to the selected ticket
Update ticket
Updates the details of an existing ticket
Fetch organization
Fetches the details of an existing organization
Fetch ticket
Fetches the details of an existing ticket by its ID
Fetch person or agent
Fetches the details of a person or agent by their email address or ID
Create team
Creates a new team
Create project
Creates a new project
Create task
Creates a new task
Create employee
Creates a new employee
Update project
Updates the details of an existing project
Update employee
Updates the details of an existing employee
Deactivate employee
Deactivates an existing employee
Update task
Updates the details of an existing task
Update team
Updates the details of an existing team
Fetch project
Fetches the details of an existing project using ID
Fetch employee
Fetches the details of an existing employee using ID
Fetch task
Fetches the details of an existing task using ID
Fetch team
Fetches the details of an existing team using ID
Fetch employee by email address or name
Fetch record by email address or name
What is Deskpro?
Deskpro is a helpdesk software with mult-channel support. You can manage your entire user base, collaborate with your teams using instant messaging and notes, and also monitor ticket statistics, agent activities and more.
What is Insightful?
Insightful is a workforce analytics platform that helps you track employee activity, time, and productivity to build a more efficient and focused workplace.
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