Integrate Freshdesk with 650+ apps

Create business workflows for Freshdesk without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.

Build your own Freshdesk integrations

Connect Freshdesk with over 650+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Build your Freshdesk workflows using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Contact updated

Triggers when the details of an existing contact are updated

Contact created

Triggers when a new contact is created

Ticket updated

Triggers when the details of an existing ticket are updated

Ticket created

Triggers when a new ticket is created

Ticket note added

Triggers when a note is added to the selected ticket

All Actions - Actions are the automated tasks

Create ticket

Creates a new ticket

Create forum

Creates a new forum in the selected category

Create company

Creates a new company

Create forum category

Creates a new forum category

Add notes to ticket

Adds private or public notes to the selected ticket

Create contact

Creates a new contact

Update company

Updates the details of an existing company

Update ticket

Updates the details of an existing ticket

Update contact

Updates the details of an existing contact

Fetch ticket priority

Fetches the priority details of a specific ticket by label

Fetch ticket

Fetches the details of an existing ticket by requester email address and subject

Fetch ticket priority by ID

Fetches the priority details of a specific ticket by ID

Fetch group by ID

Fetches the details of an existing group by ID

Fetch agent

Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch ticket status

Fetches the status of a specific ticket by label

Fetch contact by ID

Fetches the details of an existing contact by ID

Fetch contact

Fetches the details of an existing contact by email address, phone number, or mobile number

Fetch agent by ID

Fetches the details of an existing agent by ID

Fetch ticket status by ID

Fetches the status of a specific ticket by ID

Fetch company by ID

Fetches the details of an existing company by ID

Fetch ticket by ID

Fetches the details of an existing ticket by ID

Fetch company

Fetches the details of an existing company by domain

What is Freshdesk?

Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.

Popular Customer Support

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

Learn more >

Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

Learn more >

Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

Learn more >

It is amazing what processes can be automated [with Zoho Flow]. It can be difficult to visualize what can be done. Ask the experts at Zoho Flow, they can tell you straight away and if it needs customization they will help you build it! Learn more

Owain ap Rees

Sales Director, Artico

Zoho Flow is an easy-to-use, very intuitive, and comprehensive integration platform. It helped us integrate Zoho Workplace with WordPress without writing a single line of code. Now, we do not miss Slack anymore, thanks to Zoho Flow and Zoho Workplace. Learn more

Rahul Roushan

CEO, OpIndia

Zoho Flow has automated our entire "Security Operations" process, saving us a lot of manual work and admin overhead, in turn enabling us to focus our efforts on providing clients with accurate and quality services.

Neville Mader

Director, Perth Security Services

Watch Zoho Flow in action

Play video

Endless integrations. End to manual work.

SIGN UP TODAY