Integrate Freshdesk with SAP S/4HANA

Send information between Freshdesk and SAP S/4HANA automatically, without writing any code, using Zoho Flow.

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Supported triggers and actions

Integrate Freshdesk and SAP S/4HANA using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Ticket updated

Triggers when the details of an existing ticket are updated

Ticket note added

Triggers when a note is added to the selected ticket

Contact updated

Triggers when the details of an existing contact are updated

Ticket created

Triggers when a new ticket is created

Contact created

Triggers when a new contact is created

Supplier created

Triggers when a new supplier is created

Billing document created or updated

Triggers when a new billing document is created or an existing one is updated

Business partner updated

Triggers when details of an existing business partner are updated

Sales quotation created or updated

Triggers when sales quotation is created or updated

Product created or updated

Triggers when a product is created or updated

Customer created

Triggers when a new customer is created

Maintenance order created

Triggers when a new maintenance order is created

Supplier invoice created

Triggers when supplier invoice is created

Sales order created or updated

Triggers when sales order is created or updated

Business partner created

Triggers when a new business partner is created

Sales contract created or updated

Triggers when sales contract is created or updated

Billing document created

Triggers when a new billing document is created

Purchase order created or updated

Triggers when purchase order is created or updated

Purchase contract created or updated

Triggers when purchase contract is created or updated

Sales order BOM created or updated

Triggers when sales order bill of material is created or updated

Payment advice created

Triggers when a new payment advice is created

All Actions - Actions are the automated tasks

Create group

Creates a new group

Create contact

Creates a new contact

Create ticket

Creates a new ticket

Create company

Creates a new company

Add notes to ticket

Adds private or public notes to the selected ticket

Create forum

Creates a new forum in the selected category

Create forum category

Creates a new forum category

Update company

Updates the details of an existing company

Update contact

Updates the details of an existing contact

Update ticket

Updates the details of an existing ticket

Fetch ticket status by ID

Fetches the status of a specific ticket by ID

Fetch contact

Fetches the details of an existing contact by email address, phone number, or mobile number

Fetch company by ID

Fetches the details of an existing company by ID

Fetch contact by ID

Fetches the details of an existing contact by ID

Fetch group by ID

Fetches the details of an existing group by ID

Fetch ticket priority by ID

Fetches the priority details of a specific ticket by ID

Fetch ticket priority

Fetches the priority details of a specific ticket by label

Fetch agent

Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch ticket

Fetches the details of an existing ticket by requester email address and subject

Fetch agent by ID

Fetches the details of an existing agent by ID

Fetch ticket status

Fetches the status of a specific ticket by label

Fetch company

Fetches the details of an existing company by domain

Fetch ticket by ID

Fetches the details of an existing ticket by ID

Fetch supplier

Fetches details of an existing supplier

Create business partner address

Creates a new business partner address

Create lead

Creates a new lead

Create business partner

Creates a new business partner

Fetch business partner

Fetches details of an existing business partner

Fetch sales order

Fetches a sales order details

Fetch product

Fetches a product details

Fetch purchase order

Fetches a purchase order details

Fetch lead

Fetches details of an existing lead

Fetch customer

Fetches details of an existing customer

What is Freshdesk?

Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.

Customer Support Popular

What is SAP S/4HANA?

SAP S/4HANA is an enterprise resource planning(ERP) suite that helps companies manage things like finance, sales, and supply chain in one place. It runs on a database called HANA for real-time processing.

Build comprehensive workflows using

Webhook triggers

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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Once we put Flow into place, we saw zero errors through manual entry and significantly faster, simpler order processing. Learn more

Owain ap Rees

Sales Director, Artico

Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more

Louis Castellano

CEO, Lakeside CNC Group

Fabricroot's manual process of maintaining and managing inventory was then automated using Zoho Flow. Without Zoho Flow, the project would have taken longer to integrate and encountered unknown challenges. Zoho Flow now acts as the backbone of their online business. Learn more

Harnoor Abroll

Technical and Operations Head, TruAct

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