

Integrate GoSquared with Zoho Desk
Send information between GoSquared and Zoho Desk automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started


Generate a contact in Zoho Desk for every new live chat session in GoSquared
Automatically capture contact details seamlessly during live chat interactions. This flow will create a new contact in Zoho Desk for every new live chat session in GoSquared.
How it works
- The flow triggers when a new live chat message is received in GoSquared.
- Zoho Flow creates a new contact in the selected organization in Zoho Desk.


Generate a contact in Zoho Desk for every new live chat session in GoSquared
GoSquared + Zoho Desk

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Supported triggers and actions
Integrate GoSquared and Zoho Desk using the below triggers and actions
All Triggers - A trigger kickstarts the flow

New live chat message
Triggers when a new live chat message is received

Traffic spike
Triggers when the number of current online visitors goes above a certain threshold

User enters smart group
Triggers when a user enters the selected smart group

Traffic dip
Triggers when the number of current online visitors falls below a certain threshold

User exits smart group
Triggers when a user exits the selected smart group

Ticket comment updated
Triggers when the selected ticket comment is updated

Ticket moved
Triggers when a ticket is moved to a different team or department

Ticket comment added
Triggers when a new ticket comment is added in the selected portal

Ticket approval added
Triggers when a new ticket approval is added

Ticket status updated
Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.

Agent availability updated
Triggers when the availability of an agent is updated

Call updated
Triggers when the details of a call is updated in the selected portal

Account created
Triggers when a new account is created in the selected portal

Agent created
Triggers when a new agent is created in the selected portal

Ticket thread added
Triggers when a new ticket thread is added in the selected portal

Account updated
Triggers when the details of the selected account is updated

Event created
Triggers when a new event is created in the selected portal

Agent updated
Triggers when the details of an agent is updated in the selected portal

Event updated
Triggers when the details of an event is updated

Article created
Triggers when a new article is created

Ticket approval updated
Triggers when the details of an existing ticket approval are updated

Contact updated
Triggers when the details of a contact is updated in the selected portal

Task updated
Triggers when the details of a task is updated in the selected portal

Ticket created or updated
Triggers when a new ticket is created or the details of an existing ticket are updated

Article updated
Triggers when an existing article is updated

Contact created
Triggers when a new contact is created in the selected portal

Ticket created
Triggers when a new ticket is created in the selected portal

Product created
Triggers when a new product is created

Time entry created
Triggers when a new time entry is created in the selected task

Task created
Triggers when a new task is created in the selected portal

Ticket updated
Triggers when the details of the selected ticket is updated

Time entry updated
Triggers when a time entry is updated in the selected task

Call created
Triggers when a new call is created in the selected portal
All Actions - Actions are the automated tasks

Create contact comment
Creates a comment in the selected contact

Add ticket time entry
Adds time entry for an existing ticket

Create article
Creates a new article

Create task
Creates a new task in the selected department

Create task comment
Creates a new comment in the specified task

Create ticket comment
Creates a comment in the selected ticket

Create topic comment
Creates a comment for the specified topic

Create product
Creates a new product in the selected organization

Create agent
Creates a new agent in the selected organization

Request approval for ticket
Requests an approval for an existing ticket from the specified approver

Create call
Creates a new call in the selected organization

Create custom module record
Creates a new custom module record

Remove tag
Removes a tag from the specified ticket

Send email reply
Sends a reply for the specified ticket created in the email channel

Create contact
Creates a new contact in the selected organization

Add task time entry
Adds time entry for an existing task

Add tag
Adds a tag to the specified ticket

Add user to group
Adds the specified users to an existing group

Create event
Creates a new event in the selected organization

Create ticket
Creates a new ticket in the selected organization

Add agent to team
Adds the specified agent to the selected team

Create account
Creates a new account in the selected organization

Create contract
Creates a new contract for the selected account

Create topic
Creates a new topic

Update ticket timer
Updates the timer of an existing ticket

Move ticket
Moves the specified ticket to the selected department

Update product
Updates the details of the selected product

Update account
Updates the selected account

Remove user from group
Removes the specified users from an existing group

Update contact comment
Updates the specified comment in the selected contact

Mark or Unmark ticket as spam
Marks or unmarks the specified ticket as spam

Update topic
Updates the details of an existing topic

Update article
Updates the details of an existing article

Remove agent from team
Removes the specified agent from the selected team

Edit ticket time entry
Edits the time entry of an existing ticket

Update contract
Updates the details of an existing contract

Update call
Updates the details of the specified call

Update ticket
Updates the details of an existing ticket

Update KB user status
Updates the status of an existing KB user

Update task
Updates the details of an existing task

Associate accounts to contact
Associates the specified account with the specified contact

Update task timer
Updates the timer of an existing task

Send custom channel reply
Sends reply for a ticket via the selected channel

Update agent
Updates the details of an existing agent

Update call timer
Updates the timer of an existing call

Update contact
Updates the selected contact

Update ticket comment
Updates the comment for the specified ticket

Update agent availability
Updates the availability status of an existing agent

Invite contact to the help center
Invites the specified contacts to help center

Close ticket
Closes the specified tickets

Update custom module record
Updates the details of an existing custom module record

Fetch customer happiness
Fetches the happiness feedback of an existing customer

Fetch contract
Fetches the details of an existing contract

Fetch ticket time entry
Fetches the time entry of an existing ticket

Fetch ticket thread
Fetches an existing ticket thread by unique ID

Fetch agent
Fetches the details of an existing agent by ID or email

Fetch KB user
Fetches the details of an existing KB user

Fetch task
Fetches the details of an existing task by ID

Fetch article
Fetches the details of an existing article

Fetch custom module record
Fetches the details of an existing custom module record

Fetch ticket
Fetches the details of an existing ticket

Fetch product
Fetches the details of an existing product by unique ID or name

Fetch contact
Fetches a contact by email address, unique ID, or contact name

Fetch ticket tags
Fetches ticket tags using ticket ID

Fetch call
Fetches the details of a call based on the selected field

Fetch account
Fetches an existing account by name or ID

Fetch event
Fetches the details of an event based on the selected field

Trash account
Moves selected account to the recycle bin

Trash contact
Moves selected contact to the recycle bin

Trash ticket
Moves selected ticket to the recycle bin
What is GoSquared?
GoSquared is web analytics, live chat, and customer data platform. You can generate leads, segment users, and track key website metrics in real time.
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