Integrate Microsoft Teams with Kayako

Send information between Microsoft Teams and Kayako automatically, without writing any code, using Zoho Flow.

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Connect Microsoft Teams and Kayako with over 1000+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Integrate Microsoft Teams and Kayako using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Event created

Triggers when a new event is created

Channel created

Triggers when a new channel is created in the selected team

Conversation created

Triggers when a new conversation is created

User created

Triggers when a new user account is created

All Actions - Actions are the automated tasks

Create channel

Creates a new channel in the selected team

Post message to channel

Posts a message in the selected channel

Post message to chat

Posts a message to the specified chat

Add user to channel

Adds the specified user to a channel

Create event

Creates a new event

Update event

Updates the details of an existing event

Fetch channel

Fetches a channel by it's name

Fetch user by name or email

Fetches user by name or email

Fetch chat by display name or email

Fetches a one-on-one chat by display name or email address

Cancel event

Cancels the specified event

Fetch event

Fetches the details of an existing event by title or ID

Add tags to organization

Adds tags to an existing organization

Add tags to conversation

Adds the specified tags to an existing conversation

Create user

Creates a new user account and profile

Create organization

Creates a new organization

Create conversation

Creates a new conversation

Update organization

Updates the details of an existing organization

Update user

Updates the details of an existing user

Update conversation

Updates the details of an existing conversation

Find organization

Finds the details of an existing organization

Find conversation

Finds the details of an existing conversation

Find user

Finds the details of an existing user

What is Microsoft Teams?

Microsoft Teams is group chat software. You can host online meetings, make calls, and effectively collaborate with your team on chat.

What is Kayako?

Kayako is a help desk platform with support ticketing system that helps you be more productive and build customer loyalty. It also provides a help center feature that allows customers to answer their own questions.

Build comprehensive workflows using

Webhook triggers

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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