Integrate Microsoft Teams with WebEngage

Send information between Microsoft Teams and WebEngage automatically, without writing any code, using Zoho Flow.

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Add a new user. updates the details if it already exists in WebEngage when a new message is created in a channel in Microsoft Teams

Integrate Microsoft Teams with WebEngage using Zoho Flow. Whenever a new message is created in a channel in Microsoft Teams, Zoho Flow automatically adds a new user. updates the details if it already exists in WebEngage. This integration keeps your workflows in sync and eliminates manual work.

Set up this flow in minutes — no coding required.

How it works
  1. The flow triggers when a new message is created in a channel in Microsoft Teams.
  2. Zoho Flow adds a new user. updates the details if it already exists in WebEngage.
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Add a new user. updates the details if it already exists in WebEngage when a new message is created in a channel in Microsoft Teams

Microsoft Teams + WebEngage

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Supported triggers and actions

Integrate Microsoft Teams and WebEngage using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Event created

Triggers when a new event is created

Channel created

Triggers when a new channel is created in the selected team

All Actions - Actions are the automated tasks

Create channel

Creates a new channel in the selected team

Post message to channel

Posts a message in the selected channel

Post message to chat

Posts a message to the specified chat

Add user to channel

Adds the specified user to a channel

Create event

Creates a new event

Update event

Updates the details of an existing event

Fetch channel

Fetches a channel by it's name

Fetch user by name or email

Fetches user by name or email

Fetch chat by display name or email

Fetches a one-on-one chat by display name or email address

Cancel event

Cancels the specified event

Fetch event

Fetches the details of an existing event by title or ID

Send transactional campaign

Sends a transactional campaign via push notification, SMS, or email.

Add or update user

Adds a new user. Updates the details if it already exists.

What is Microsoft Teams?

Microsoft Teams is group chat software. You can host online meetings, make calls, and effectively collaborate with your team on chat.

What is WebEngage?

WebEngage is a marketing automation application that helps you craft contextual and personalized campaigns to engage your users through push notifications, SMS, emails, and more.

Marketing Automation

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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After implementing Zoho Flow, we reduced manual data entry errors by over 80%, saving a dozen work hours each month. Cost-wise, this translates to saving $5000–$7,000 per year, in addition to faster response times and higher lead conversion potential.

Yaniv David

Ecommerce Business Operations Manager, Amazos

Zoho Flow has been a game changer for us, providing instant and accurate data that keeps us on top. It's like a coach for our agents, quickly briefing them on their goals—and that's turbocharged our sales by 50%. It doesn't sweat dealing with 60,000+ daily triggers from Upya and 5,000+ Mobile Money transactions.

Ben Walwyn

CTO, Alps Education

Using Zoho Flow, we’re able to tie together different Zoho applications into a cohesive and sophisticated system. It has also enabled SHARC to avoid messy external solutions, like Zapier, that can be a struggle to maintain and create more costs. Zoho Flow directly saved over 400 hours/year of the staff’s time from having to input or interact with the system unnecessarily, and improved accuracy by reducing human error.

Brett Stewart

Senior Project Manager, Artico

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