

Integrate PagerDuty with Zoho SalesIQ
Send information between PagerDuty and Zoho SalesIQ automatically, without writing any code, using Zoho Flow.

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Supported triggers and actions
Integrate PagerDuty and Zoho SalesIQ using the below triggers and actions
All Triggers - A trigger kickstarts the flow

Incident created or triggered
Triggers when a new incident is created or triggered

Incident escalated
Triggers when an incident is escalated to another user in the same escalation level

Incident resolved
Triggers when an incident is resolved

New notification
Triggers when there is a new notification

Incident acknowledged
Triggers when an incident is acknowledged

Conversation missed
Triggers when a conversation is missed

Conversation transfer accepted
Triggers when a transferred chat is accepted by the operator

Conversation transfer initiated
Triggers when a conversation transfer is initiated

Conversation rated
Triggers when a conversation is rated

Operator added
Triggers when a new operator is added

Conversation attender updated
Triggers when an operator picks up a chat

Conversation participants deleted
Triggers when a participant is removed from a conversation

Conversation created
Triggers when a new conversation is created

Conversation participants added
Triggers when participants are invited to the chat

Conversation transfer rejected
Triggers when a transferred chat is rejected by the operator

Department created
Triggers when a new department is created to the specified portal

Conversation completed
Triggers when a conversation is completed
All Actions - Actions are the automated tasks

Create event
Creates a new event

Create incident
Creates a new incident

Create user
Creates a new user

Update incident
Updates the details of an existing incident

Fetch user
Fetches the details of an existing user by its ID or name

Find user on call
Finds the user on call for a specific schedule

Fetch incident
Fetches the details of an existing incident by its ID or incident key

Associate operators to department
Associates operators to the selected department

Create article
Creates a new article

Send message to latest conversation
Sends a message to the latest conversation

Update operator status
Updates the status of an existing operator

Disable department
Disables the selected department

Enable department
Enables the selected department
What is PagerDuty?
PagerDuty is a digital operations management platform that helps detect and resolve infrastructure issues by providing reliable notifications, incident management, and customized alerts.
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What is Zoho SalesIQ?
Zoho SalesIQ is live chat software that lets you track visitors, identify prospects, and monitor agent performance in real time.
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