Integrate ServiceDesk MSP On-Premises with Zoho Analytics

Send information between ServiceDesk MSP On-Premises and Zoho Analytics automatically, without writing any code, using Zoho Flow.

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Create a new row in the selected table in Zoho Analytics when a new request is created in the selected template in ServiceDesk MSP On-Premises

Integrate ServiceDesk MSP On-Premises with Zoho Analytics using Zoho Flow. Whenever a new request is created in the selected template in ServiceDesk MSP On-Premises, Zoho Flow automatically creates a new row in the selected table in Zoho Analytics. This integration keeps your workflows in sync and eliminates manual work.

Set up this flow in minutes — no coding required.

How it works
  1. The flow triggers when a new request is created in the selected template in ServiceDesk MSP On-Premises.
  2. Zoho Flow creates a new row in the selected table in Zoho Analytics.
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Create a new row in the selected table in Zoho Analytics when a new request is created in the selected template in ServiceDesk MSP On-Premises

ServiceDesk MSP On-Premises + Zoho Analytics

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Supported triggers and actions

Integrate ServiceDesk MSP On-Premises and Zoho Analytics using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Request created in template

Triggers when a new request is created in the selected template

Request created from an account

Triggers when a new request is created from an account

Request created

Triggers when a new request is created

Request updated from an account

Triggers when the details of an existing request is updated from an account

Request updated in template

Triggers when the details of an existing request is updated in the selected template

Request updated

Triggers when the details of an existing request are updated

All Actions - Actions are the automated tasks

Create request note

Creates a note for the selected request

Create problem

Creates a new problem

Create change

Creates a new change

Create request

Creates a new request

Associate request with problem

Associates an existing request with the specified problem

Update problem

Updates the details of an existing problem

Update change

Updates the details of an existing change

Update request

Updates the details of an existing request

Fetch change

Fetches the details of an existing change by display ID

Fetch request - By ID

Fetches the details of an existing request by ID

Fetch problem

Fetches the details of an existing problem by ID

Create slideshow

Creates a slideshow in the specified workspace

Create row

Creates a new row in the selected table

Create user group

Creates a new user group in the specified workspace

Create user

Creates a new user in the specified organization

Share views

Shares a view with the specified users

Add group members

Adds the user to the specified group

Update row

Updates the details of an existing row

Move views to folder

Moves a view to the specified folder

Create or update row

Creates a new record or updates the details of an existing record in the selected table

Remove group members

Removes a user from the specified group

Fetch view

Fetches the details of an existing view

Fetch row

Fetches the details of an existing row

What is ServiceDesk MSP On-Premises?

ManageEngine ServiceDesk MSP on-prem is help desk software with asset management that enables managed service providers (MSP) to support their customers more efficiently.

What is Zoho Analytics?

Zoho Analytics is an online reporting and business intelligence service that helps you analyze your business data and create reports and dashboards for informed decision-making. You can merge data across different sources and have full control over who can do what with your reports.

Dashboard Zoho

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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After implementing Zoho Flow, we reduced manual data entry errors by over 80%, saving a dozen work hours each month. Cost-wise, this translates to saving $5000–$7,000 per year, in addition to faster response times and higher lead conversion potential.

Yaniv David

Ecommerce Business Operations Manager, Barings Law

All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data input.

Louis Castellano

CEO and Owner, Ultravision

We are very pleased with Zoho, especially Zoho Flow. Zoho Flow has helped us break down data silos and ensured our teams work together seamlessly. It has streamlined our processes and systems, resulting in around an 80% reduction in our tickets and escalations. We didn’t need to hire a developer, as Zoho Flow is highly user-friendly and easy to use.

Mattias Johansson

CEO, InterForm

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