Integrate ServiceDesk MSP On-Premises with Zoho Cliq
Send information between ServiceDesk MSP On-Premises and Zoho Cliq automatically, without writing any code, using Zoho Flow.
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Post a message in a channel in Zoho Cliq when the details of an existing request are updated in ServiceDesk MSP On-Premises
Integrate ServiceDesk MSP On-Premises with Zoho Cliq using Zoho Flow. Whenever the details of an existing request are updated in ServiceDesk MSP On-Premises, Zoho Flow automatically posts a message in a channel in Zoho Cliq. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when the details of an existing request are updated in ServiceDesk MSP On-Premises.
- Zoho Flow posts a message in a channel in Zoho Cliq.
Post a message in a channel in Zoho Cliq when the details of an existing request are updated in ServiceDesk MSP On-Premises
ServiceDesk MSP On-Premises + Zoho Cliq
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Supported triggers and actions
Integrate ServiceDesk MSP On-Premises and Zoho Cliq using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Request created in template
Triggers when a new request is created in the selected template
Request created from an account
Triggers when a new request is created from an account
Request created
Triggers when a new request is created
Request updated from an account
Triggers when the details of an existing request is updated from an account
Request updated in template
Triggers when the details of an existing request is updated in the selected template
Request updated
Triggers when the details of an existing request are updated
New channel added
Triggers when a new channel is created in your organization
All Actions - Actions are the automated tasks
Create request note
Creates a note for the selected request
Create problem
Creates a new problem
Create change
Creates a new change
Create request
Creates a new request
Associate request with problem
Associates an existing request with the specified problem
Update problem
Updates the details of an existing problem
Update change
Updates the details of an existing change
Update request
Updates the details of an existing request
Fetch change
Fetches the details of an existing change by display ID
Fetch request - By ID
Fetches the details of an existing request by ID
Fetch problem
Fetches the details of an existing problem by ID
Add user status
Adds the specified status to an existing user
Delete channel
Deletes the selected channel
Message in channel
Posts a message in a channel
Message as bot to user
Posts a message as a bot to the specified user
Add channel member
Adds a new channel member
Pin message
Pin an existing message in a conversation using message ID
Message user
Sends a message to the specified user
Add bot in a channel
Adds a bot to the selected channel
Message to bot
Sends a message to the selected bot
Create channel
Creates a new channel
Post card to channel
Posts a card to the specified channel
Message as bot on channel
Message as a bot on the specified channel
Create thread
Creates a new thread using message ID
Message as bot
Posts message as the specified bot in the selected chat or channel
Update channel
Updates the details of an existing channel
Post card to chat
Posts a card to the specified chat
Unarchive channel
Unarchives the selected channel
Update channel member role
Updates the role of a channel member
Archive channel
Archives the selected channel
Fetch channel
Fetches the details of an existing channel by name
Fetch team
Fetches the details of an existing team by name
Fetch user by name or email
Fetches an existing user by name or email address
Remove channel member
Removes the specified member from the selected channel
What is ServiceDesk MSP On-Premises?
ManageEngine ServiceDesk MSP on-prem is help desk software with asset management that enables managed service providers (MSP) to support their customers more efficiently.
What is Zoho Cliq?
Zoho Cliq is business communication software for team chat and collaboration. You can share files, create events, and make unlimited audio and video calls with absolute privacy.
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Learn more >Zoho Flow is the powerhouse of Zoho One! Native app integrations inside Zoho One have their limitations, but Zoho Flow can easily address them. It has enabled me to use Zoho's applications as per my business, without making any process changes. It ensures that we can cater to more customers with the same resources. By automating our admin work, Zoho Flow has helped us save over $65,000 AUD/year.
Greg Szabo
Operations Manager, Package Mate
We used to discover new signups only once a week. With Zoho Flow, we are notified instantly and can reach out to clients much faster, enabling us offering them bespoke solutions.
Graham Todd
Director of Operations and Sales, Spaghetti Agency
I’m a lawyer by training, not a developer, but I built these flows myself. That says something about how accessible Zoho Flow is. It has helped us save over $100,000 and 1,200 hours every year.
Morten Lodal Askekilde
Chief Operating Officer, Nexivo
