Integrate ServiceDesk Plus On-Premises with GitLab

Send information between ServiceDesk Plus On-Premises and GitLab automatically, without writing any code, using Zoho Flow.

Build your own integrations between ServiceDesk Plus On-Premises and GitLab

Connect ServiceDesk Plus On-Premises and GitLab with over 950+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Integrate ServiceDesk Plus On-Premises and GitLab using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Request created

Triggers when a new request is created

Request updated in template

Triggers when an existing request is updated in the selected template

Request updated

Triggers when the details of an existing request are updated

Request created in template

Triggers when a new request is created in the selected template

Merge request event occurred

Triggers when a merge request is created, updated, or merged.

Issue event made

Triggers when there is a new issue event

Comment made on issue

Triggers when a comment is added to an issue

Comment added to code snippet

Triggers when a new comment is added to a code snippet

Comment added on commit

Triggers when an new comment is added to a commit

Commit made in project

Triggers when a commit is made in the selected project

Comment added on merge request

Triggers when a new comment on a merge request is added

All Actions - Actions are the automated tasks

Create request

Creates a new request

Create problem

Creates a new problem

Create change

Creates a new change

Create request note

Creates a note for the selected request

Add solution

Adds a new solution

Associate request with problem

Associates an existing request with the specified problem

Update problem

Updates the details of an existing problem

Update request

Updates the details of an existing request

Update change

Updates the details of an existing change

Update solution

Updates the details of an existing solution based on its ID

Fetch problem

Fetches the details of an existing problem by ID

Fetch change

Fetches the details of an existing change by display ID

Fetch request - By ID

Fetches the details of an existing request by ID

Create issue

Creates a new issue

Create comment on a issue

Creates a comment on a issue

Create comment on merge request

Creates a new comment on a merge request

Create comment on a commit

Creates a new comment on a commit

Create comment on code snippet

Creates a new comment on a code snippet

Fetch issue

Fetches the details of an existing issue by name

Fetch project

Fetches the details of an existing project by name

Fetch user

Fetches the details of an existing user by username or email address

What is ServiceDesk Plus On-Premises?

ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.

What is GitLab?

GitLab provides a powerful platform to plan projects, create and manage code, and deploy easily. You can configure your infrastructure, monitor metrics, and comply with standard requirements using the built in tools.

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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Zoho Flow connects the apps that cannot be connected in other ways. With the proper flows, we have all the processes standardized, and the interactions between the different roles in the company are standardized, too. Learn more

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CEO, Lakeside CNC Group

Zoho Flow has the ability to connect various apps in a simple way. It helped us provide our clients with an automated billing process that saves them over 50 hours of manual work per year. The platform is intuitive and easy to use even for non-developers like me.

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CEO, iDAYit

With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more

Toto

Technical Engineer, Master Liveaboards

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