Integrate Slack with ServiceNow
Send information between Slack and ServiceNow automatically, without writing any code, using Zoho Flow.
Build your own integrations between Slack and ServiceNow
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Supported triggers and actions
Integrate Slack and ServiceNow using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Message starred
Triggers when a message is starred
Message posted to public channel
Triggers when a new message is posted to the selected public channel
Channel created
Triggers when a new channel is created
User added
Triggers when a new user is added
Message posted to private channel
Triggers when a new message is posted to the selected private channel
Record updated
Triggers when the details of an existing record are updated
Record created
Triggers when an incident record is created
All Actions - Actions are the automated tasks
Set channel topic
Sets the topic for the selected channel
Send private channel message
Sends a message to the selected private channel
Update profile
Updates the profile information for the selected user
Fetch user - By name
Fetches the details of an existing user by name
Send direct message
Sends a direct message to the selected user
Create channel
Creates a new public channel
Create reminder
Creates a new reminder
Fetch user - By username
Fetches the details of an existing user by username
Send public channel message
Sends a message to the selected public channel
Fetch user - By ID
Fetches the details of an existing user by ID
Create record
Creates a new record in a table (eg., Incident, Problem, Case, etc)
Create incident
Creates a new incident record
Update incident
Updates the details of an existing incident record
Update record
Updates the details of an existing record in the specified table
Fetch user
Fetches the details of an existing user
Fetch record
Fetches the details of an existing record in the specified table by search query
Fetch reference record
Fetches the details of an existing table reference record (eg., User, Problem, Core company, etc)
Fetch incident
Fetches the details of an existing incident record by ID
What is Slack?
Slack is a messaging app for teams. You can create channels to organize conversations, search message history, and add notes and reminders.
Similar apps
What is ServiceNow?
ServiceNow is an IT service management platform. You can manage your problems and releases, generate customized reports, and use machine learning to route, categorize, and prioritize issues.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Zoho Flow and Zoho's suite of products have helped us increase our efficiency by at least 50%. Thank you, Zoho, for such a wonderful software ecosystem.
Sanjay Batra
CEO, Infinite Solutions
Zoho Flow is the glue that holds a lot of our business pieces together. It's essential for managing our growth while maintaining the company's agility. We have specific workflows built in Zoho Flow that have a direct impact on customer retention, proving pivotal in keeping our churn rate under 1%.
Sean Rivers
Platform Evangelist, Relay Inc.
The speed of communication provided by Zoho Flow automations resulted in a greater promptness in contacting leads, and increased the likelihood of lead conversion.
Luis Carlos Palacios Moreno
Deputy Director, Alebat Education
