Integrate Zendesk with Mailshake
Send information between Zendesk and Mailshake automatically, without writing any code, using Zoho Flow.
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Create a new ticket in a verified end user's account in Zendesk when a recipient replies to a message in Mailshake
Integrate Mailshake with Zendesk using Zoho Flow. Whenever a recipient replies to a message in Mailshake, Zoho Flow automatically creates a new ticket in a verified end user's account in Zendesk. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a recipient replies to a message in Mailshake.
- Zoho Flow creates a new ticket in a verified end user's account in Zendesk.
Create a new ticket in a verified end user's account in Zendesk when a recipient replies to a message in Mailshake
Mailshake + Zendesk
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Supported triggers and actions
Integrate Zendesk and Mailshake using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Organization created
Triggers when a new organization is created
Ticket created
Triggers when a new ticket is created
Ticket updated
Triggers when the details of a ticket is updated
User created
Triggers when a new user is created
Email replied
Triggers when a recipient replies to a message
Lead created
Triggers when a lead is created
Email sent
Triggers when an email from a campaign sequence message is sent to a recipient
All Actions - Actions are the automated tasks
Create Request
Creates a new ticket in a verified end user's account
Create Organization
Creates a new organization
Create User
Creates a new user
Create Ticket
Creates a new ticket
Add Tag
Adds tag to the selected ticket
Update Organization
Updates an existing organization
Update Ticket
Updates an existing ticket status or adds comments
Add Comment
Adds comment to the selected ticket
Update User Details
Updates an existing user's details
Fetch Ticket
Fetches a ticket by ID
Fetch Organization
Fetches the details of an existing organization
Fetch User
Fetches the details of an existing user by ID
Unsubscribe recipients
Unsubscribes one or more recipients from all current and future campaigns for your team
Pause recipient
Pauses a recipient from receiving pending emails
Fetch campaign
Fetches the details of an existing campaign by ID or name
Add recipient to campaign
Adds a recipient to the selected campaign
Pause campaign
Pauses the specified campaign
Unpause recipient
Unpauses a recipient from receiving pending emails
Fetch recipient
Fetches the details of an existing recipient by ID or email address
Unpause campaign
Unpauses the specified campaign
What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
What is Mailshake?
Mailshake is a sales engagement platform that helps businesses manage their email marketing and LinkedIn campaigns at the same place.
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Learn more >We are very pleased with Zoho, especially Zoho Flow. Zoho Flow has helped us break down data silos and ensured our teams work together seamlessly. It has streamlined our processes and systems, resulting in around an 80% reduction in our tickets and escalations. We didn’t need to hire a developer, as Zoho Flow is highly user-friendly and easy to use.
Mattias Johansson
CEO, Faverton
You can consider me a low-code person. Anyone, regardless of their knowledge in coding, can automate their business using Zoho Flow. I think that's the beauty of it.
Marian Lylee Pascua
Founder and CEO, Package Mate
Zoho Flow has automated all my manual work and helped me reinvest in my business. It ensures all my data is consistent and accurate across all my apps and helps me offer a uniform customer experience. Using Zoho Flow, I'm saving 180 hours and over $10,000/year. It has ensured I can easily scale my business at any time.
Frank Cowell
Founder and CEO, Avid Brio
