Integrate Zendesk with Smartlead
Send information between Zendesk and Smartlead automatically, without writing any code, using Zoho Flow.
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Create a new ticket in a verified end user's account in Zendesk when a recipient opens an email from specified campaign for the first time in Smartlead
Integrate Smartlead with Zendesk using Zoho Flow. Whenever a recipient opens an email from specified campaign for the first time in Smartlead, Zoho Flow automatically creates a new ticket in a verified end user's account in Zendesk. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a recipient opens an email from specified campaign for the first time in Smartlead.
- Zoho Flow creates a new ticket in a verified end user's account in Zendesk.
Create a new ticket in a verified end user's account in Zendesk when a recipient opens an email from specified campaign for the first time in Smartlead
Smartlead + Zendesk
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Supported triggers and actions
Integrate Zendesk and Smartlead using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Organization created
Triggers when a new organization is created
Ticket created
Triggers when a new ticket is created
Ticket updated
Triggers when the details of a ticket is updated
User created
Triggers when a new user is created
Lead category updated
Triggers when a lead category is updated from a selected campaign
Lead unsubscribed from campaign
Triggers when a lead unsubscribes from a selected campaign
Email sent from campaign
Triggers when an email is sent from a selected campaign
Email replied
Triggers when a lead replies to an email from selected campaign for the first time
Email link clicked
Triggers when a lead opens a link in an email for the first time
Email opened from campaign
Triggers when a recipient opens an email from specified campaign for the first time
All Actions - Actions are the automated tasks
Create Request
Creates a new ticket in a verified end user's account
Create Organization
Creates a new organization
Create User
Creates a new user
Create Ticket
Creates a new ticket
Add Tag
Adds tag to the selected ticket
Update Organization
Updates an existing organization
Update Ticket
Updates an existing ticket status or adds comments
Add Comment
Adds comment to the selected ticket
Update User Details
Updates an existing user's details
Fetch Ticket
Fetches a ticket by ID
Fetch Organization
Fetches the details of an existing organization
Fetch User
Fetches the details of an existing user by ID
Remove lead from campaign
Removes a lead from a specific campaign
Update campaign status
Updates a campaign status
Add lead to campaign
Adds a lead to an existing campaign
Update lead
Updates the details of an existing lead
Update lead category
Updates a lead category
Fetch lead
Fetches the details of an existing lead by email address
What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
What is Smartlead?
Smartlead is a powerful cold emailing software that helps turn cold emails into steady revenue streams.
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Learn more >With Zoho Flow as our integration engine, our productivity has increased at least five times. In some departments, it’s closer to ten.
David Mallo
CTO, Infinite Solutions
Zoho Flow has been a game changer for us, providing instant and accurate data that keeps us on top. It's like a coach for our agents, quickly briefing them on their goals—and that's turbocharged our sales by 50%. It doesn't sweat dealing with 60,000+ daily triggers from Upya and 5,000+ Mobile Money transactions.
Ben Walwyn
CTO, Alps Education
Zoho Flow has optimized our process and equipped us to make data-driven reports, decisions, and predictions in real time. We've improved our efficiency by over 70% by eliminating manual work. Zoho Flow helps create powerful integrations without the need for a developer. I strongly suggest that any organization running large amounts of data that needs to be automated in real time use Zoho Flow.
Dr. Hoàng Anh Tuấn
Deputy Head of Training, Master Liveaboards
