Integrate Zendesk with Zia agents
Send information between Zendesk and Zia agents automatically, without writing any code, using Zoho Flow.
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Trigger the agent to execute the query provided in Zia agents when a new ticket is created in Zendesk
Integrate Zendesk with Zia agents using Zoho Flow. Whenever a new ticket is created in Zendesk, Zoho Flow automatically triggers the agent to execute the query provided in Zia agents. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a new ticket is created in Zendesk.
- Zoho Flow triggers the agent to execute the query provided in Zia agents.
Trigger the agent to execute the query provided in Zia agents when a new ticket is created in Zendesk
Zendesk + Zia agents
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Supported triggers and actions
Integrate Zendesk and Zia agents using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Organization created
Triggers when a new organization is created
Ticket created
Triggers when a new ticket is created
Ticket updated
Triggers when the details of a ticket is updated
User created
Triggers when a new user is created
All Actions - Actions are the automated tasks
Create Request
Creates a new ticket in a verified end user's account
Create Organization
Creates a new organization
Create User
Creates a new user
Create Ticket
Creates a new ticket
Add Tag
Adds tag to the selected ticket
Update Organization
Updates an existing organization
Update Ticket
Updates an existing ticket status or adds comments
Add Comment
Adds comment to the selected ticket
Update User Details
Updates an existing user's details
Fetch Ticket
Fetches a ticket by ID
Fetch Organization
Fetches the details of an existing organization
Fetch User
Fetches the details of an existing user by ID
Trigger agent execution
Triggers the agent to execute the query provided
Fetch trigger execution
Fetches data from an external app or service by execution ID
What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
What is Zia agents?
Zia agents is a low-code platform that lets you build and deploy AI agents to automate tasks, update records, and manage complex workflows across your apps without human intervention.
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Learn more >Zoho Flow has been a game changer for us, providing instant and accurate data that keeps us on top. It's like a coach for our agents, quickly briefing them on their goals—and that's turbocharged our sales by 50%. It doesn't sweat dealing with 60,000+ daily triggers from Upya and 5,000+ Mobile Money transactions.
Ben Walwyn
CTO, Yellow Africa
Zoho Flow has been a game-changer for us, streamlining our communication and saving us from laborious manual work. The time saved is now used to enhance our customer experience.
Briana Moriarty
Head of HR and Operations, Roofing solutions company (Moriarty's Roofing)
Zoho Flow has automated all my manual work and helped me reinvest in my business. It ensures all my data is consistent and accurate across all my apps and helps me offer a uniform customer experience. Using Zoho Flow, I'm saving 180 hours and over $10,000/year. It has ensured I can easily scale my business at any time.
Frank Cowell
Founder and CEO, CASIOPE
