Integrate Zendesk with Zoho One
Send information between Zendesk and Zoho One automatically, without writing any code, using Zoho Flow.
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Activate an inactive user in Zoho One when a new ticket is created in Zendesk
Integrate Zendesk with Zoho One using Zoho Flow. Whenever a new ticket is created in Zendesk, Zoho Flow automatically activates an inactive user in Zoho One. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a new ticket is created in Zendesk.
- Zoho Flow activates an inactive user in Zoho One.
Activate an inactive user in Zoho One when a new ticket is created in Zendesk
Zendesk + Zoho One
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Supported triggers and actions
Integrate Zendesk and Zoho One using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Organization created
Triggers when a new organization is created
Ticket created
Triggers when a new ticket is created
Ticket updated
Triggers when the details of a ticket is updated
User created
Triggers when a new user is created
User removed from group
Triggers when a user is removed from an existing group
User created
Triggers when a new user is created
User added to group
Triggers when a user is added to an existing group
User updated
Triggers when the details of an existing user are updated
User activated
Triggers when an inactive user is activated
User deactivated
Triggers when a user is deactivated
All Actions - Actions are the automated tasks
Create Request
Creates a new ticket in a verified end user's account
Create Organization
Creates a new organization
Create User
Creates a new user
Create Ticket
Creates a new ticket
Add Tag
Adds tag to the selected ticket
Update Organization
Updates an existing organization
Update Ticket
Updates an existing ticket status or adds comments
Add Comment
Adds comment to the selected ticket
Update User Details
Updates an existing user's details
Fetch Ticket
Fetches a ticket by ID
Fetch Organization
Fetches the details of an existing organization
Fetch User
Fetches the details of an existing user by ID
Create user
Creates a new user
Add user to group
Adds a user to an existing group
Update user
Updates the details of an existing user
Activate user
Activates an inactive user
Fetch user
Fetches the details of an existing user by ID or email
Fetch added group info for user
Fetches information about groups the user has been added to
Deactivate user
Deactivates a user from your Zoho One organization
What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
What is Zoho One?
Zoho One is a comprehensive suite of 40+ enterprise-level, unified business applications designed to streamline and enhance various aspects of an organization's operations, from sales and marketing to finance and collaboration.
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Learn more >With Zoho Flow, we've been able to handle more projects, serve clients faster, and eliminate manual work across the board, saving over 180 hours annually. It's become an essential part of how we operate.
Hitesh Matlani
Director - Business Development and Operations, Avid Brio
We’ve been able to bring our best-practice process visions to life. Flow isn’t just an integration tool—it’s the backbone of how we scale.
Melanie Murphy
Zoho Systems Administrator, Ascent Solutions
We started using both from the beginning, but since swapping [to Zoho], we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back.
Owain ap Rees
Director of Sales, Barings Law
