Integrate Zoho Assist with Slack

Send information between Zoho Assist and Slack automatically, without writing any code, using Zoho Flow.

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Update the details of an existing unattended computer in Zoho Assist when a new message is posted to the selected public channel in Slack

Integrate Slack with Zoho Assist using Zoho Flow. Whenever a new message is posted to the selected public channel in Slack, Zoho Flow automatically updates the details of an existing unattended computer in Zoho Assist. This integration keeps your workflows in sync and eliminates manual work.

Set up this flow in minutes — no coding required.

How it works
  1. The flow triggers when a new message is posted to the selected public channel in Slack.
  2. Zoho Flow updates the details of an existing unattended computer in Zoho Assist.
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Update the details of an existing unattended computer in Zoho Assist when a new message is posted to the selected public channel in Slack

Slack + Zoho Assist

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Supported triggers and actions

Integrate Zoho Assist and Slack using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Inbound request created

Triggers when a new inbound request created

Remote support session started

Triggers when a remote support session is started

Device added

Triggers when a new device is added

Device online

Triggers when a device is online

Device deleted

Triggers when a device is deleted

Screen share session end

Triggers when a screen share session is ended

Remote support session end

Triggers when a remote support session is ended

Inbound request dropped

Triggers when a inbound request is dropped

Inbound request declined

Triggers when a inbound request is declined

Inbound request transferred

Triggers when a inbound request is transferred

Inbound request expired

Triggers when a inbound request is expired

Unattended access session ended

Triggers when a unattended access session is ended

Inbound request picked

Triggers when a inbound request is picked

Remote support session customer joined

Triggers when a remote support session customer is joined

Inbound request delegated

Triggers when a inbound request is delegated

Unattended access session started

Triggers when a unattended access session is started

Device offline

Triggers when a device is offline

Screen share session started

Triggers when a screen share session is started

Message starred

Triggers when a message is starred

Message posted to public channel

Triggers when a new message is posted to the selected public channel

Channel created

Triggers when a new channel is created

User added

Triggers when a new user is added

Message posted to private channel

Triggers when a new message is posted to the selected private channel

All Actions - Actions are the automated tasks

Create unattended session

Creates a new unattended session

Create unattended group

Creates a new unattended group

Schedule session

Schedules a screen sharing session

Create session

Creates a new screen sharing session

Update unattended computer

Updates the details of an existing unattended computer

Update unattended group

Updates the details of an existing unattended group

Fetch unattended computer

Fetches the details of an existing unattended computer

Fetch unattended group

Fetches the details of an existing unattended group

Set channel topic

Sets the topic for the selected channel

Send private channel message

Sends a message to the selected private channel

Update profile

Updates the profile information for the selected user

Fetch user - By name

Fetches the details of an existing user by name

Send direct message

Sends a direct message to the selected user

Create channel

Creates a new public channel

Create reminder

Creates a new reminder

Fetch user - By username

Fetches the details of an existing user by username

Send public channel message

Sends a message to the selected public channel

Fetch user - By ID

Fetches the details of an existing user by ID

What is Zoho Assist?

Zoho Assist is remote support and access software. You can share screens, work with multiple monitors, and offer support with the live chat feature.

What is Slack?

Slack is a messaging app for teams. You can create channels to organize conversations, search message history, and add notes and reminders.

Build comprehensive workflows using

Webhook triggers

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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Zoho Flow has been a game changer for us, providing instant and accurate data that keeps us on top. It's like a coach for our agents, quickly briefing them on their goals—and that's turbocharged our sales by 50%. It doesn't sweat dealing with 60,000+ daily triggers from Upya and 5,000+ Mobile Money transactions.

Ben Walwyn

CTO, Yellow Africa

We’ve been able to bring our best-practice process visions to life. Flow isn’t just an integration tool—it’s the backbone of how we scale.

Melanie Murphy

Zoho Systems Administrator, Revenue Ranch

We started using both from the beginning, but since swapping [to Zoho], we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back.

Owain ap Rees

Director of Sales, Package Mate

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