Integrate Freshdesk with Better Uptime
Send information between Freshdesk and Better Uptime automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Freshdesk and Better Uptime using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Contact updated
Triggers when the details of an existing contact are updated
Ticket note added
Triggers when a note is added to the selected ticket
Ticket created
Triggers when a new ticket is created
Contact created
Triggers when a new contact is created
Ticket updated
Triggers when the details of an existing ticket are updated
Incident created
Triggers when a new incident is created
Heartbeat created
Triggers when a new heartbeat is created
Monitor created
Triggers when a new monitor is created
Monitor group created
Triggers when a new monitor group is created
Heartbeat group created
Triggers when a new heartbeat group is created
All Actions - Actions are the automated tasks
Create contact
Creates a new contact
Create group
Creates a new group
Create company
Creates a new company
Create ticket
Creates a new ticket
Create forum
Creates a new forum in the selected category
Add notes to ticket
Adds private or public notes to the selected ticket
Create forum category
Creates a new forum category
Update contact
Updates the details of an existing contact
Update ticket
Updates the details of an existing ticket
Update company
Updates the details of an existing company
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch group by ID
Fetches the details of an existing group by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch company
Fetches the details of an existing company by domain
Create monitor
Creates a new monitor
Create heartbeat group
Creates a new heartbeat group
Create heartbeat
Creates a new heartbeat
Create monitor group
Creates a new monitor group
Create incident
Creates a new incident
Update heartbeat
Updates the details of an existing heartbeat
Update heartbeat group
Updates the details of an existing heartbeat group
Update monitor
Updates the details of an existing monitor
Update monitor group
Updates the details of an existing monitor group
Fetch monitor group
Fetches the details of an existing monitor group using monitor group ID
Fetch heartbeat
Fetches the details of an existing heartbeat using heartbeat ID
Fetch monitor
Fetches the details of an existing monitor using monitor ID
Fetch incident
Fetches the details of an existing incident using incident ID
Fetch heartbeat group
Fetches the details of an existing heartbeat group using heartbeat group ID
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
What is Better Uptime?
Better Uptime is an uptime monitoring and incident management tool. It lets you schedule on-call duties, receive alerts, collaborate on solving incidents, and more.
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