Integrate Mailshake with Zendesk
Send information between Mailshake and Zendesk automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Create a new ticket in a verified end user's account in Zendesk when a recipient replies to a message in Mailshake
Integrate Mailshake with Zendesk using Zoho Flow. Whenever a recipient replies to a message in Mailshake, Zoho Flow automatically creates a new ticket in a verified end user's account in Zendesk. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a recipient replies to a message in Mailshake.
- Zoho Flow creates a new ticket in a verified end user's account in Zendesk.
Create a new ticket in a verified end user's account in Zendesk when a recipient replies to a message in Mailshake
Mailshake + Zendesk
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Supported triggers and actions
Integrate Mailshake and Zendesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Email replied
Triggers when a recipient replies to a message
Lead created
Triggers when a lead is created
Email sent
Triggers when an email from a campaign sequence message is sent to a recipient
Organization created
Triggers when a new organization is created
Ticket updated
Triggers when the details of a ticket is updated
Ticket created
Triggers when a new ticket is created
User created
Triggers when a new user is created
All Actions - Actions are the automated tasks
Unsubscribe recipients
Unsubscribes one or more recipients from all current and future campaigns for your team
Pause recipient
Pauses a recipient from receiving pending emails
Fetch campaign
Fetches the details of an existing campaign by ID or name
Add recipient to campaign
Adds a recipient to the selected campaign
Pause campaign
Pauses the specified campaign
Unpause recipient
Unpauses a recipient from receiving pending emails
Fetch recipient
Fetches the details of an existing recipient by ID or email address
Unpause campaign
Unpauses the specified campaign
Create Request
Creates a new ticket in a verified end user's account
Create User
Creates a new user
Create Ticket
Creates a new ticket
Add Tag
Adds tag to the selected ticket
Create Organization
Creates a new organization
Update Organization
Updates an existing organization
Add Comment
Adds comment to the selected ticket
Update Ticket
Updates an existing ticket status or adds comments
Update User Details
Updates an existing user's details
Fetch Ticket
Fetches a ticket by ID
Fetch User
Fetches the details of an existing user by ID
Fetch Organization
Fetches the details of an existing organization
What is Mailshake?
Mailshake is a sales engagement platform that helps businesses manage their email marketing and LinkedIn campaigns at the same place.
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What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >
Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Zoho Flow has automated our entire "Security Operations" process, saving us a lot of manual work and admin overhead, in turn enabling us to focus our efforts on providing clients with accurate and quality services.
Neville Mader
Director, Perth Security Services
With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more
Toto
Technical Engineer, Master Liveaboards
