Integrate ServiceDesk Plus Cloud with 1000+ apps
Create business workflows for ServiceDesk Plus Cloud without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.
Build your own ServiceDesk Plus Cloud integrations
Connect ServiceDesk Plus Cloud with over 1000+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Build your ServiceDesk Plus Cloud workflows using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Request task worklog created
Triggers when a request task worklog is created
Request approved
Triggers when an existing request is approved
Milestone updated
Triggers when a milestone is updated
Note created
Triggers when a new note is created
Request updated
Triggers when the details of an existing request are updated
Change created
Triggers when a new change is created
Project created
Triggers when a new project is created
Project updated in template
Triggers when a project is updated under selected template
Request task updated
Triggers when the details of an existing request task are updated
Milestone created
Triggers when a new milestone is created
Requester created
Triggers when a new requester is created
Milestone comment added
Triggers when a new comment is added in milestone
Problem created
Triggers when a new problem is created in a template
Task closed
Triggers when a task is closed
Project task updated
Triggers when an existing task is updated
Project updated
Triggers when a project is updated
Project created in template
Triggers when a new project is created in selected template
Project member added
Triggers when a new member is added in project
Project task created
Trigger when a new task is created in project
Asset created
Triggers when a new asset is created
Request worklog created
Triggers when a new request worklog is created
Project comment added
Triggers when a new project comment is added
Request created
Triggers when a new request is created
Change status updated
Triggers when the status of an existing change is updated
Request task created
Triggers when a new request task is created
Notification sent
Triggers when a user sends a notification
Request created in template
Triggers when a new request is created in the selected template
Project task comment added
Triggers when a new project task comment is added
Change updated
Triggers when a change is updated
Request updated in template
Triggers when an existing request is updated in the selected template
Project task worklog created
Triggers when a new project task worklog is created
All Actions - Actions are the automated tasks
Create technician
Creates a new technician
Create change
Creates a new change
Create request
Creates a new request
Create request task
Creates a new request task
Send Notification
Sends a request notification
Create milestone
Creates a new milestone
Add comment
Adds a new comment to a project, milestone, or to tasks under a project or milestone
Associate request with problem
Associates a request with a specific problem
Create request note
Creates a note for the selected request
Create problem
Creates a new problem
Add milestone comment
Adds a new milestone comment
Create request task worklog
Creates a new request task worklog
Add project member
Add a new project member
Create project
Creates a new project
Create request worklog
Creates a new request worklog
Create project task worklog
Creates a new project task worklog
Create requester
Creates a new requester
Add solution
Adds a new solution
Create project task
Creates a new task in a project
Create milestone task worklog
Creates a new milestone task worklog
Update project task
Updates the details of an existing project task
Update project
Updates the details of an existing project
Update requester
Updates the details of an existing requester based on ID
Update milestone
Updates the details of an existing milestone
Update problem
Updates the details of an existing problem
Update change
Updates the details of an existing change
Update request
Updates the details of an existing request
Update technician
Updates the details of an existing technician
Fetch request - By ID
Fetches the details of an existing request by ID
Find a request attribute
Fetches a request attribute by its name
Fetch technician attributes
Fetches the details of an existing technician attribute by name
Fetch project - By id
Fetches the details of an existing project by ID
Fetch request UDF attributes
Fetches a request UDF attribute by its name
Fetch change attribute
Fetches the details of an existing change attribute by name
Fetch project task
Fetches the details of an existing project task by ID
Fetch problem attribute ID
Fetches the selected problem's attribute ID by name
Fetch solution topic
Fetches a solution topic by its name
Fetch problem
Fetches the details of an existing problem by ID
Fetch milestone
Fetches the details of an existing milestone by ID
Fetch change UDF attributes
Fetches a change's UDF attributes by name
Fetch requester
Fetches the details of an existing requester by email address
What is ServiceDesk Plus Cloud?
ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.
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Logic
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Once we put Flow into place, we saw zero errors through manual entry and significantly faster, simpler order processing. Learn more
Owain ap Rees
Sales Director, Artico
All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Zoho Flow has helped us add a new sales channel. It has helped us integrate our existing and new sales channels, and manage our inventory in real time. Learn more
Siddharth Ahuja
CEO, Fabricroot
