Integrate Usedesk with Insightful
Send information between Usedesk and Insightful automatically, without writing any code, using Zoho Flow.
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Add new tasks to your Insightful for new tickets generated in Usedesk
Create tasks for your tickets to guarantee timely resolution of customer queries. This flow will create a task in your Insightful for newly generated tickets in Usedesk.
How it works
- The flow triggers when a new ticket is created in Usedesk.
- Zoho Flow creates a new task in Insightful.
Add new tasks to your Insightful for new tickets generated in Usedesk
Usedesk + Insightful
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Supported triggers and actions
Integrate Usedesk and Insightful using the below triggers and actions
All Triggers - A trigger kickstarts the flow
New ticket
Triggers when a new ticket is created
New client
Triggers when a new client is created
Employee updated
Triggers when the details of an existing employee are updated
Team created
Triggers when a new team is created
Project created
Triggers when a new project is created
Employee created
Triggers when a new employee is created
Task created
Triggers when a new task is created
All Actions - Actions are the automated tasks
Create chat
Create a chat or send messages to an existing chat on behalf of the client
Create ticket
Create a new ticket
Add comment
Add a comment to a ticket
Create agent
Creates a new agent
Send chat message
Sends a chat message to the client in chat
Create client
Create a new client
Update ticket
Update details of a ticket
Update agent
Updates an existing agent
Update client
Update details of a client
Fetch agent by ID
Fetch details of an agent using id
Fetch ticket
Fetch details of a ticket using ticket id
Fetch client
Fetch details of a client using id
Fetch agent by email
Fetch details of an agent using email id
Create project
Creates a new project
Create team
Creates a new team
Create task
Creates a new task
Create employee
Creates a new employee
Update employee
Updates the details of an existing employee
Update project
Updates the details of an existing project
Update task
Updates the details of an existing task
Deactivate employee
Deactivates an existing employee
Update team
Updates the details of an existing team
Fetch task
Fetches the details of an existing task using ID
Fetch team
Fetches the details of an existing team using ID
Fetch employee by email address or name
Fetch record by email address or name
Fetch employee
Fetches the details of an existing employee using ID
Fetch project
Fetches the details of an existing project using ID
What is Usedesk?
Usedesk customer support application
What is Insightful?
Insightful is a workforce analytics platform that helps you track employee activity, time, and productivity to build a more efficient and focused workplace.
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Webhook triggers
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Logic
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Once we put Flow into place, we saw zero errors through manual entry and significantly faster, simpler order processing. Learn more
Owain ap Rees
Sales Director, Artico
Zoho Flow has the ability to connect various apps in a simple way. It helped us provide our clients with an automated billing process that saves them over 50 hours of manual work per year. The platform is intuitive and easy to use even for non-developers like me.
Julien Granjean
CEO, iDAYit
Zoho Flow has helped us add a new sales channel. It has helped us integrate our existing and new sales channels, and manage our inventory in real time. Learn more
Siddharth Ahuja
CEO, Fabricroot
