Integrate Zendesk with Razorpay

Send information between Zendesk and Razorpay automatically, without writing any code, using Zoho Flow.

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Create a new ticket in a verified end user's account in Zendesk when a new subscription is charged in Razorpay

Integrate Razorpay with Zendesk using Zoho Flow. Whenever a new subscription is charged in Razorpay, Zoho Flow automatically creates a new ticket in a verified end user's account in Zendesk. This integration keeps your workflows in sync and eliminates manual work.

Set up this flow in minutes — no coding required.

How it works
  1. The flow triggers when a new subscription is charged in Razorpay.
  2. Zoho Flow creates a new ticket in a verified end user's account in Zendesk.
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Create a new ticket in a verified end user's account in Zendesk when a new subscription is charged in Razorpay

Razorpay + Zendesk

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Supported triggers and actions

Integrate Zendesk and Razorpay using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Organization created

Triggers when a new organization is created

Ticket updated

Triggers when the details of a ticket is updated

Ticket created

Triggers when a new ticket is created

User created

Triggers when a new user is created

Payment failed

Triggers when a payment has failed

Payment event occurred

Triggers when the selected payment event has occurred

Refund created

Triggers when a refund is created

Invoice paid

Triggers when an invoice is paid

Order paid

Triggers when an order is paid

Subscription charged

Triggers when a new subscription is charged

All Actions - Actions are the automated tasks

Create Request

Creates a new ticket in a verified end user's account

Create User

Creates a new user

Create Ticket

 Creates a new ticket

Add Tag

Adds tag to the selected ticket

Create Organization

Creates a new organization

Update Organization

Updates an existing organization

Add Comment

Adds comment to the selected ticket

Update Ticket

Updates an existing ticket status or adds comments

Update User Details

Updates an existing user's details

Fetch Ticket

Fetches a ticket by ID

Fetch User

Fetches the details of an existing user by ID

Fetch Organization

Fetches the details of an existing organization

Create order

Creates a new order

Create subscription

Creates a new subscription

Create invoice

Creates a new invoice

Create normal refund

Creates a normal refund for the specified payment

Resume subscription

Resumes the specified subscription

Cancel subscription

Cancels the specified subscription

Pause subscription

Pauses the specified subscription

Fetch order

Fetches the details of an existing order

Fetch invoice

Fetches the details of an existing invoice

Fetch subscription

Fetches the details of an existing subscription

Fetch payment

Fetches the details of an existing payment by its ID

What is Zendesk?

Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.

Customer Support Popular

What is Razorpay?

Razorpay is a payments solution that allows businesses to accept, process, and disburse payments with its product suite. It gives you access to all payment modes including credit card, debit card, netbanking, UPI and popular wallets.

Payment Processing

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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