Integrate ChatGPT with SolarWinds Service Desk

Send information between ChatGPT and SolarWinds Service Desk automatically, without writing any code, using Zoho Flow.

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Supported triggers and actions

Integrate ChatGPT and SolarWinds Service Desk using the below triggers and actions

All Triggers - A trigger kickstarts the flow

New Incident

Triggers when a new incident is created

New Task

Triggers when a new task is created

New Risk

Triggers when a new risk is detected

New Hardware

Triggers when a new hardware is created in your inventory

New Problem

Triggers when a new problem is created in your service desk

New User

Triggers when a new user is created

New Asset

Triggers when a new asset is created in your inventory

New Change

Triggers when a new change is created

New Contract

Triggers when a new contract is created

New Release

Triggers when a new release is created in your service desk

All Actions - Actions are the automated tasks

Create chat completion

Creates a model response for the given chat conversation (supports models like GPT3.5 Turbo, GPT 4, etc.)

Create Incident

Creates a new incident

Create Problem

Creates a new problem in your service desk

Create Solution

Creates a new solution in your service desk

Create Release

Creates a new release in your service desk

Create User

Creates a new user

Create Hardware

Creates a new hardware in your inventory

Create Contract

Creates a new contract

Create Asset

Creates a new asset in your inventory

Create Change

Creates a new change in your service desk

Update incident

Updates the details of an existing incident based on incident ID

Fetch incident

Fetches the details of an existing incident by incident ID

What is ChatGPT?

ChatGPT is an AI-powered conversational agent that interacts with users through chat and provides personalized responses and recommendations. It can assist with a wide range of topics, from simple queries to complex tasks.

What is SolarWinds Service Desk?

Samanage is a customer support platform that helps you manage your incidents, problems, changes, and releases. You can generate reports, track your team's productivity with dashboards, and compare yourself with industry benchmarks.

Customer Support Helpdesk

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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Technical Engineer, Master Liveaboards

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