Integrate Citrix ShareFile with Help Scout

Send information between Citrix ShareFile and Help Scout automatically, without writing any code, using Zoho Flow.

Build your own integrations between Citrix ShareFile and Help Scout

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Supported triggers and actions

Integrate Citrix ShareFile and Help Scout using the below triggers and actions

All Triggers - A trigger kickstarts the flow

File event in folder

Triggers when the selected file event (uploaded, deleted, downloaded, updated) occurs in the specified folder

User event

Triggers when the selected user event (created, updated, deleted) occurs

File event

Triggers when the selected file event (uploaded, deleted, downloaded, updated) occurs

Conversation assigned

Triggers when a conversation is assigned to a specified user

Customer added

Triggers when a new customer is added

Conversation created

Triggers when a new conversation is created

User created

Triggers when a new user is created

Mailbox added

Triggers when a new mailbox is added

All Actions - Actions are the automated tasks

Create folder

Creates a new folder

Add client user

Adds a new client user

Create public upload link

Creates a public upload link for a folder

Share folder

Shares a folder with the specified user

Create top-level folder

Creates a new top-level folder

Fetch user

Fetches the details of an existing user by email address

Create customer

Creates a customer if it does not already exist

Create conversation to customer.

Creates a new conversation to a customer from a user

Create conversation from customer

Creates a new conversation from a customer

Find customer

Finds customer by email address

Find user

Finds user by email address

What is Citrix ShareFile?

Citrix ShareFile is a file sharing and transfer tool. You can sync files, encrypt email messages, and collaborate with your team on documents.

Documents Files

What is Help Scout?

Help Scout is a help desk software application which provides an email-based customer support platform, knowledge base tool, and search tools for customer service professionals.

Helpdesk

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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