

Integrate FireText with Freshdesk
Send information between FireText and Freshdesk automatically, without writing any code, using Zoho Flow.

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Supported triggers and actions
All Triggers - A trigger kickstarts the flow

New message
Triggers when a new SMS message is received

Ticket created
Triggers when a new ticket is created

Customer created
Triggers when a new customer is created

Ticket updated
Triggers when the details of an existing ticket are updated

Contact updated
Triggers when the details of an existing contact details are updated

Ticket note added
Triggers when a note is added to the selected ticket
All Actions - Actions are the automated tasks

Send message
Sends an SMS message

Create contact
Creates a new contact

Schedule message
Schedules an SMS message

Create forum
Creates a new forum in the selected category

Create company
Creates a new company

Add notes to ticket
Adds private or public notes to the selected ticket

Create forum category
Creates a new forum category

Create contact
Creates a new contact

Create ticket
Creates a new ticket

Update company
Updates the details of an existing company

Update ticket
Updates the details of an existing ticket

Update contact
Updates the details of an existing contact

Fetch ticket status
Fetches a specific ticket status by label

Fetch ticket
Fetches the details of an existing ticket by requester email address and subject

Fetch company by ID
Fetches the details of an existing company by ID

Fetch group by ID
Fetches the details of an existing group by ID

Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch ticket by ID
Fetches the details of an existing ticket by ID

Fetch contact by ID
Fetches the details of an existing contact by ID

Fetch company
Fetches the details of an existing company by domain

Fetch ticket priority
Fetches a specific ticket priority by label

Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number

Fetch agent by ID
Fetches the details of an existing agent by ID

Fetch ticket status by ID
Fetches a specific ticket status by ID

Fetch ticket priority by ID
Fetches a specific ticket priority by ID
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
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