Integrate Freshdesk with PlanSo Forms

Send information between Freshdesk and PlanSo Forms automatically, without writing any code, using Zoho Flow.

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Generate a ticket in Freshdesk when a form is submitted in PlanSo Forms

Automate ticket entry to dedicate valuable staff time to other critical administrative tasks. This flow will create a fresh ticket in Freshdesk upon receiving a new form submission in PlanSo Forms.

How it works
  1. The flow triggers when a new form entry is made in PlanSo Forms.
  2. Zoho Flow creates a new ticket in Freshdesk.
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Generate a ticket in Freshdesk when a form is submitted in PlanSo Forms

PlanSo Forms + Freshdesk

Build your own integrations between Freshdesk and PlanSo Forms

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Supported triggers and actions

Integrate Freshdesk and PlanSo Forms using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Ticket updated

Triggers when the details of an existing ticket are updated

Ticket created

Triggers when a new ticket is created

Contact created

Triggers when a new contact is created

Ticket note added

Triggers when a note is added to the selected ticket

Contact updated

Triggers when the details of an existing contact are updated

Form entry made

Triggers when a new form entry is made

All Actions - Actions are the automated tasks

Create group

Creates a new group

Create company

Creates a new company

Create forum category

Creates a new forum category

Create contact

Creates a new contact

Create ticket

Creates a new ticket

Add notes to ticket

Adds private or public notes to the selected ticket

Create forum

Creates a new forum in the selected category

Update ticket

Updates the details of an existing ticket

Update company

Updates the details of an existing company

Update contact

Updates the details of an existing contact

Fetch agent by ID

Fetches the details of an existing agent by ID

Fetch contact

Fetches the details of an existing contact by email address, phone number, or mobile number

Fetch ticket status

Fetches the status of a specific ticket by label

Fetch company by ID

Fetches the details of an existing company by ID

Fetch ticket priority

Fetches the priority details of a specific ticket by label

Fetch ticket priority by ID

Fetches the priority details of a specific ticket by ID

Fetch ticket by ID

Fetches the details of an existing ticket by ID

Fetch contact by ID

Fetches the details of an existing contact by ID

Fetch ticket

Fetches the details of an existing ticket by requester email address and subject

Fetch ticket status by ID

Fetches the status of a specific ticket by ID

Fetch agent

Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch company

Fetches the details of an existing company by domain

Fetch group by ID

Fetches the details of an existing group by ID

What is Freshdesk?

Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.

Customer Support Popular

What is PlanSo Forms?

PlanSo Forms is a quick and easy form builder with an intuitive and user-friendly interface. It also provides features such as auto-responder emails after form submissions, integrated spam protection, file submissions within forms, and more.

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Zoho Flow is an easy-to-use, very intuitive, and comprehensive integration platform. It helped us integrate Zoho Workplace with WordPress without writing a single line of code. Now, we do not miss Slack anymore, thanks to Zoho Flow and Zoho Workplace. Learn more

Rahul Roushan

CEO, OpIndia

Zoho Flow has helped us add a new sales channel. It has helped us integrate our existing and new sales channels, and manage our inventory in real time. Learn more

Siddharth Ahuja

CEO, Fabricroot

With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more

Toto

Technical Engineer, Master Liveaboards

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