Integrate Freshservice with EZ Texting
Send information between Freshservice and EZ Texting automatically, without writing any code, using Zoho Flow.
Build your own integrations between Freshservice and EZ Texting
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Supported triggers and actions
Integrate Freshservice and EZ Texting using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Release created
Triggers when a new release is created
Asset updated
Triggers when the details of an asset is updated
Change updated
Triggers when any detail of a change is updated
Asset created
Triggers when a new asset is created
Updated problem
Triggers when any detail of a problem is updated
Updated ticket
Triggers when any detail of a ticket is updated
Ticket created
Triggers when a new ticket is created
Change created
Triggers when a new change is created
Updated release
Triggers when any detail of a release is updated
Problem created
Triggers when a new problem is created
New message
Triggers when a new message is received
New contact
Triggers when a new contact is created
All Actions - Actions are the automated tasks
Create requester
Creates a new requester
Create release
Creates a new release
Create contract
Creates a new contract
Add device to software
Adds a new device to the specified software
Create problem
Creates a new problem
Create ticket
Creates a new ticket
Create asset
Creates a new asset
Create change
Creates a new change
Create department
Creates a new department
Create ticket note
Creates a new ticket note
Create reply conversation
Creates a new reply conversation for the ticket
Update problem
Updates the details of an existing problem
Update ticket
Updates the details of an existing ticket
Update asset
Updates the details of an existing asset
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch agent
Fetches the details of an existing agent by email or ID
Fetch ticket
Fetches the details of a ticket by its subject and the requester's ID/email address
Fetch asset attribute
Fetches the details of an asset type's attribute (product or vendor) by its name
Fetch requester
Fetches the details of an existing requester by email or ID
Fetch department
Fetches the details of an existing department by its name or ID
Fetch asset
Fetches the details of an existing asset by either its name or ID
Move message to folder
Moves a message to the selected folder
Fetch delivery report
Fetches the delivery report of the specified message
Update contact
Updates the details of an existing contact
Create contact
Creates a new contact
Send SMS
Sends a new text message
Fetch contact
Fetches an existing contact by email, phone number, or both
What is Freshservice?
Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.
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