Integrate Freshservice with Zendesk
Send information between Freshservice and Zendesk automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Freshservice and Zendesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Release created
Triggers when a new release is created
Asset updated
Triggers when the details of an asset is updated
Change updated
Triggers when any detail of a change is updated
Asset created
Triggers when a new asset is created
Updated problem
Triggers when any detail of a problem is updated
Updated ticket
Triggers when any detail of a ticket is updated
Ticket created
Triggers when a new ticket is created
Change created
Triggers when a new change is created
Updated release
Triggers when any detail of a release is updated
Problem created
Triggers when a new problem is created
Organization created
Triggers when a new organization is created
Ticket updated
Triggers when the details of a ticket is updated
Ticket created
Triggers when a new ticket is created
User created
Triggers when a new user is created
All Actions - Actions are the automated tasks
Create requester
Creates a new requester
Create release
Creates a new release
Create contract
Creates a new contract
Add device to software
Adds a new device to the specified software
Create problem
Creates a new problem
Create ticket
Creates a new ticket
Create asset
Creates a new asset
Create change
Creates a new change
Create department
Creates a new department
Create ticket note
Creates a new ticket note
Create reply conversation
Creates a new reply conversation for the ticket
Update problem
Updates the details of an existing problem
Update ticket
Updates the details of an existing ticket
Update asset
Updates the details of an existing asset
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch agent
Fetches the details of an existing agent by email or ID
Fetch ticket
Fetches the details of a ticket by its subject and the requester's ID/email address
Fetch asset attribute
Fetches the details of an asset type's attribute (product or vendor) by its name
Fetch requester
Fetches the details of an existing requester by email or ID
Fetch department
Fetches the details of an existing department by its name or ID
Fetch asset
Fetches the details of an existing asset by either its name or ID
Create User
Creates a new user
Create Ticket
Creates a new ticket
Create Request
Creates a new ticket in a verified end user's account
Add Tag
Adds tag to the selected ticket
Create Organization
Creates a new organization
Update Ticket
Updates an existing ticket status or adds comments
Update User Details
Updates an existing user's details
Update Organization
Updates an existing organization
Add Comment
Adds comment to the selected ticket
Fetch Organization
Fetches the details of an existing organization
Fetch Ticket
Fetches a ticket by ID
Fetch User
Fetches the details of an existing user by ID
What is Freshservice?
Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.
What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
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