Integrate Jira Cloud with ServiceDesk Plus Cloud

Send information between Jira Cloud and ServiceDesk Plus Cloud automatically, without writing any code, using Zoho Flow.

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Supported triggers and actions

Integrate Jira Cloud and ServiceDesk Plus Cloud using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Issue created

Triggers when a new issue is created

Project updated

Triggers when the details of an existing project are updated

Comment updated

Triggers when an existing comment is updated

Work log updated

Triggers when the details of an existing work log are updated

Issue updated

Triggers when the details of an existing issue are updated

Version released

Triggers when a version is released

Version created

Triggers when a new version is created for an existing project

Work log created

Triggers when a new work log created

Issue status updated

Triggers when the status of an issue is updated

Comment created

Triggers when a new comment is created

Project created

Triggers when a new project is created

Request updated

Triggers when the details of an existing request are updated

Request approved

Triggers when an existing request is approved

Asset created

Triggers when a new asset is created

Change status updated

Triggers when the status of an existing change is updated

Change updated

Triggers when a change is updated

Note created

Triggers when a new note is created

Request created

Triggers when a new request is created

Request created in template

Triggers when a new request is created in the selected template

Request updated in template

Triggers when an existing request is updated in the selected template

Task updated

Triggers when the details of an existing task are updated

Problem created

Triggers when a new problem is created in a template

Task closed

Triggers when a task is closed

Change created

Triggers when a new change is created

Requester created

Triggers when a new requester is created

Task created

Triggers when a new task is created

All Actions - Actions are the automated tasks

Create issue

Creates a new issue in the selected project

Create project

Creates a new project

Create user

Creates a new user

Create comment

Creates a new comment for the specified issue

Update issue

Updates the details of the specified issue

Fetch project

Fetches the details of an existing project by project ID or key

Fetch issue attribute

Fetches the attributes of an existing issue

Fetch user

Fetches the details of an existing user by email address

Create request note

Creates a note for the selected request

Create problem

Creates a new problem

Add solution

Adds a new solution

Create request

Creates a new request

Create change

Creates a new change

Associate request with problem

Associates a request with a specific problem

Update problem

Updates the details of an existing problem

Update change

Updates the details of an existing change

Update request

Updates the details of an existing request

Fetch requester

Fetches the details of an existing requester by email address

Fetch problem

Fetches the details of an existing problem by ID

Find a request attribute

Fetches a request attribute by its name

Fetch request UDF attributes

Fetches a request UDF attribute by its name

Fetch change UDF attributes

Fetches a change's UDF attributes by name

Fetch problem attribute ID

Fetches the selected problem's attribute ID by name

Fetch request - By ID

Fetches the details of an existing request by ID

Fetch change attribute

Fetches the details of an existing change attribute by name

Fetch solution topic

Fetches a solution topic by its name

What is Jira Cloud?

Jira Cloud is project management software for agile teams. With features such as backlog prioritization, issue tracking, and sprint planning, you can plan and execute your projects effectively.

What is ServiceDesk Plus Cloud?

ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.

ITSM ManageEngine Zoho

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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