Integrate Jira Service Management with Aircall
Send information between Jira Service Management and Aircall automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Jira Service Management and Aircall using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Customer request created
Triggers when a new customer request is created
Updated contact
Triggers when a contact is updated
Tagged call
Triggers when a call is tagged
Commented call
Triggers when a call is commented on by someone
New inbound call
Triggers when there is a new inbound call
New contact
Triggers when a new contact is created
Assigned call
Triggers when a call is assigned to someone
Call ended
Triggers when a call ends
New missed call
Triggers when there is a new missed call
New outbound call
Triggers when there is a new outbound call
New voicemail
Triggers when there is a new voicemail
All Actions - Actions are the automated tasks
Create comment
Creates a new comment
Create customer
Creates a new customer
Create customer request
Creates a new customer request
Fetch customer request
Fetches the details of an existing customer request
Create contact
Creates a new contact
Create tag
Creates a new tag
Update contact
Updates the details of an existing contact
Update contact's email address
Updates the email details of an existing contact using its entry ID
Update contact's phone number
Updates the phone number of an existing contact using its entry ID
Fetch contact
Fetches the details of an existing contact by ID, phone number, or email address
What is Jira Service Management?
The Jira Service Desk is a reliable help desk software solution from Atlassian. It lets you easily receive, track, manage, and resolve requests from your team’s customers. Customers can send requests by email, a customizable help center, and an embeddable widget.
What is Aircall?
Aircall provides a virtual call center that lets you decide when individual numbers can receive calls, use collaboration features to manage calls with a team, assign and comment on calls, and more.
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