Integrate LiveAgent with Zoho Projects
Send information between LiveAgent and Zoho Projects automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Add new tasks to your Zoho Projects for new tickets generated in LiveAgent
Ensure all customer concerns are promptly addressed by creating tasks for each ticket. This flow will generate a task within your Zoho Projects for fresh tickets initiated in LiveAgent.
How it works
- The flow triggers when a new ticket is created in LiveAgent.
- Zoho Flow creates a new task in Zoho Projects.
Add new tasks to your Zoho Projects for new tickets generated in LiveAgent
LiveAgent + Zoho Projects
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Supported triggers and actions
Integrate LiveAgent and Zoho Projects using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Contact created
Triggers when a new contact is created
Ticket created
Triggers when a new ticket is created
Company created
Triggers when a new company is created
Project created
Triggers when a new project is created
Milestone created in a portal
Triggers when a new milestone is created in the selected portal
Milestone updated
Triggers when a milestone is updated in a project
Milestone created
Triggers when a new milestone is created
Bug updated in project
Triggers when the details of an existing bug/issue are updated in the selected project
Task updated in project
Triggers when the details of an existing task are updated in the selected project
Overdue task or subtask in portal
Triggers when a task or subtask in the selected portal becomes overdue
Event created
Triggers when a new event is created
Bug submitted in project
Triggers when a new bug/issue is submitted in the selected project
Task created in project
Triggers when a new task is created in the selected project
Task list completed
Triggers when a task list is marked as completed
Task or subtask updated
Triggers when the details of an existing task or subtask are updated in the selected portal
Bug updated
Triggers when the details of an existing bug/issue are updated
Milestone completed
Triggers when a milestone is marked as completed
Project comment added
Triggers when a new comment is added in the selected project
Bug submitted
Triggers when a new bug/issue is submitted
Comment added
Triggers when a new comment is added to the selected task
Overdue task in project
Triggers when a task in the selected project becomes overdue
Task list created
Triggers when a new task list is created
Task completed
Triggers when a task is completed in the selected portal
Task created
Triggers when a new task is created in the selected portal
Project updated
Triggers when the details of an existing project are updated
Milestone updated in a portal
Triggers when a milestone is updated in a portal
Milestone completed in a portal
Triggers when a milestone is completed in any project in the selected portal
All Actions - Actions are the automated tasks
Add contact to group
Adds a contact to the selected group
Create ticket
Creates a new ticket
Create company
Creates a new company
Create contact
Creates a new contact
Update contact
Updates the details of an existing contact
Remove contact from group
Removes a contact from the selected group
Update ticket
Updates the details of an existing ticket
Update company
Updates the details of an existing company
Fetch ticket
Fetches the details of an existing ticket by ID or subject
Fetch contact
Fetches the details of an existing contact by ID, first name, last name, or email address
Fetch company
Fetches the details of an existing company by ID, name, or email address
Create issue time log
Creates a time log for the selected issue
Create task
Creates a new task
Create project
Creates a new project
Create subtask
Creates a new subtask in the selected task
Create time log for task
Creates a time log for the selected task
Associate project with a team
Associates a project with the selected team
Create comment in project
Creates a new comment in the selected project
Create task list
Creates a new task list
Submit bug
Submits a new bug/issue
Add client to project
Adds a client to the selected project
Add client company
Creates a new client company
Add comment
Adds a comment to the selected task
Create general time log
Creates a general time log for the selected project
Create milestone
Creates a new milestone
Add existing client company to a project
Adds an existing client company to a project
Create event
Creates a new event
Add user to project
Adds a user to the selected project
Add comment to bug
Adds a new comment to the selected bug
Add followers to task
Adds the specified users as followers to an existing task
Approve timelog
Approves a general timelog
Update task time log
Updates the details of an existing task time log
Update issue time log
Updates the details of an existing issue time log
Update bug
Updates the details of an existing bug/issue
Update project
Updates the details of an existing project
Update task list
Updates the details of a task list using its ID
Approve task timelog
Approves a task timelog
Update client company
Updates the details of an existing client company
Update general time log
Updates the details of an existing general time log
Complete milestone
Completes an existing milestone
Update task or subtask
Updates the details of an existing task or subtask for the specified ID
Fetch project - By ID
Fetches the details of an existing project by ID
Fetch milestone
Fetch the details of an existing milestone by search term
Fetch task
Fetches the details of an existing task by name
Fetch CRM deals
Fetch the CRM deals associated with the selected project
Fetch task in project
Fetches the details of an existing task by ID, name, owner, or status in the selected project
Fetch time log
Fetches the details of an existing time log by bill status and owner
Fetch milestone by ID
Fetches the details of an existing milestone by ID
Fetch clients in a project
Fetches the clients associated with the selected project
Fetch client company
Fetches a client company based on ID or name
Fetch task status
Fetches the status of an existing task by task name
Fetch user
Fetches the details of an existing user by email address or user ID
Fetch project status
Fetches the status of a project by name
Fetch task list
Fetches the details of an existing task list by name
Fetch bug in project
Fetches the details of an existing bug/task in the selected project
Fetch project - By search term
Fetches the details of an existing project by search term
Fetch user in portal
Fetches the details of a user in the selected portal using email address
Fetch tag
Fetches the specified tag using name
What is LiveAgent?
LiveAgent is help desk software with gamification and analytics overview. You can manage tickets, calls, portals, and chat easily.
What is Zoho Projects?
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >
Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Zoho Flow is an easy-to-use, very intuitive, and comprehensive integration platform. It helped us integrate Zoho Workplace with WordPress without writing a single line of code. Now, we do not miss Slack anymore, thanks to Zoho Flow and Zoho Workplace. Learn more
Rahul Roushan
CEO, OpIndia
All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Learn more
Louis Castellano
CEO, Lakeside CNC Group
With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more
Toto
Technical Engineer, Master Liveaboards
