Integrate ServiceDesk Plus Cloud with Smartsheet

Send information between ServiceDesk Plus Cloud and Smartsheet automatically, without writing any code, using Zoho Flow.

Build your own integrations between ServiceDesk Plus Cloud and Smartsheet

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Supported triggers and actions

Integrate ServiceDesk Plus Cloud and Smartsheet using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Request updated

Triggers when the details of an existing request are updated

Request approved

Triggers when an existing request is approved

Asset created

Triggers when a new asset is created

Change status updated

Triggers when the status of an existing change is updated

Change updated

Triggers when a change is updated

Note created

Triggers when a new note is created

Request created

Triggers when a new request is created

Request created in template

Triggers when a new request is created in the selected template

Request updated in template

Triggers when an existing request is updated in the selected template

Task updated

Triggers when the details of an existing task are updated

Problem created

Triggers when a new problem is created in a template

Task closed

Triggers when a task is closed

Change created

Triggers when a new change is created

Requester created

Triggers when a new requester is created

Task created

Triggers when a new task is created

Workspace created

Triggers when a new workspace is created

Comment added

Triggers when a new comment is added

Row updated

Triggers when an existing row is updated

Sheet added

Triggers when a new sheet is created

Row added

Triggers when a new row is added

All Actions - Actions are the automated tasks

Create request note

Creates a note for the selected request

Create problem

Creates a new problem

Add solution

Adds a new solution

Create request

Creates a new request

Create change

Creates a new change

Associate request with problem

Associates a request with a specific problem

Update problem

Updates the details of an existing problem

Update change

Updates the details of an existing change

Update request

Updates the details of an existing request

Fetch requester

Fetches the details of an existing requester by email address

Fetch problem

Fetches the details of an existing problem by ID

Find a request attribute

Fetches a request attribute by its name

Fetch request UDF attributes

Fetches a request UDF attribute by its name

Fetch change UDF attributes

Fetches a change's UDF attributes by name

Fetch problem attribute ID

Fetches the selected problem's attribute ID by name

Fetch request - By ID

Fetches the details of an existing request by ID

Fetch change attribute

Fetches the details of an existing change attribute by name

Fetch solution topic

Fetches a solution topic by its name

Share workspace

Shares an existing workspace with the specified users and groups

Copy workspace

Creates a copy of the specified workspace

Add row to sheet

Adds a new row in the selected sheet

Update row

Updates the details of the specified row

Share sheet

Shares an existing sheet with the specified users and groups

Fetch row

Fetches the details of the specified row

What is ServiceDesk Plus Cloud?

ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.

ITSM ManageEngine Zoho

What is Smartsheet?

Smartsheet is a project management tool that helps your teams plan, capture, manage, automate, and report on work at scale.

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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