Integrate ServiceDesk Plus Cloud with Smartsheet
Send information between ServiceDesk Plus Cloud and Smartsheet automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate ServiceDesk Plus Cloud and Smartsheet using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Request updated
Triggers when the details of an existing request are updated
Request approved
Triggers when an existing request is approved
Asset created
Triggers when a new asset is created
Change status updated
Triggers when the status of an existing change is updated
Change updated
Triggers when a change is updated
Note created
Triggers when a new note is created
Request created
Triggers when a new request is created
Request created in template
Triggers when a new request is created in the selected template
Request updated in template
Triggers when an existing request is updated in the selected template
Task updated
Triggers when the details of an existing task are updated
Problem created
Triggers when a new problem is created in a template
Task closed
Triggers when a task is closed
Change created
Triggers when a new change is created
Requester created
Triggers when a new requester is created
Task created
Triggers when a new task is created
Workspace created
Triggers when a new workspace is created
Comment added
Triggers when a new comment is added
Row updated
Triggers when an existing row is updated
Sheet added
Triggers when a new sheet is created
Row added
Triggers when a new row is added
All Actions - Actions are the automated tasks
Create request note
Creates a note for the selected request
Create problem
Creates a new problem
Add solution
Adds a new solution
Create request
Creates a new request
Create change
Creates a new change
Associate request with problem
Associates a request with a specific problem
Update problem
Updates the details of an existing problem
Update change
Updates the details of an existing change
Update request
Updates the details of an existing request
Fetch requester
Fetches the details of an existing requester by email address
Fetch problem
Fetches the details of an existing problem by ID
Find a request attribute
Fetches a request attribute by its name
Fetch request UDF attributes
Fetches a request UDF attribute by its name
Fetch change UDF attributes
Fetches a change's UDF attributes by name
Fetch problem attribute ID
Fetches the selected problem's attribute ID by name
Fetch request - By ID
Fetches the details of an existing request by ID
Fetch change attribute
Fetches the details of an existing change attribute by name
Fetch solution topic
Fetches a solution topic by its name
Share workspace
Shares an existing workspace with the specified users and groups
Copy workspace
Creates a copy of the specified workspace
Add row to sheet
Adds a new row in the selected sheet
Update row
Updates the details of the specified row
Share sheet
Shares an existing sheet with the specified users and groups
Fetch row
Fetches the details of the specified row
What is ServiceDesk Plus Cloud?
ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.
What is Smartsheet?
Smartsheet is a project management tool that helps your teams plan, capture, manage, automate, and report on work at scale.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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