Integrate ServiceNow with Microsoft Teams

Send information between ServiceNow and Microsoft Teams automatically, without writing any code, using Zoho Flow.

Build your own integrations between ServiceNow and Microsoft Teams

Connect ServiceNow and Microsoft Teams with over 1000+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Integrate ServiceNow and Microsoft Teams using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Record updated

Triggers when the details of an existing record are updated

Record created

Triggers when an incident record is created

Channel created

Triggers when a new channel is created in the selected team

Event created

Triggers when a new event is created

All Actions - Actions are the automated tasks

Create record

Creates a new record in a table (eg., Incident, Problem, Case, etc)

Create incident

Creates a new incident record

Update incident

Updates the details of an existing incident record

Update record

Updates the details of an existing record in the specified table

Fetch reference record

Fetches the details of an existing table reference record (eg., User, Problem, Core company, etc)

Fetch user

Fetches the details of an existing user

Fetch record

Fetches the details of an existing record in the specified table by search query

Fetch incident

Fetches the details of an existing incident record by ID

Post message to chat

Posts a message to the specified chat

Create channel

Creates a new channel in the selected team

Post message to channel

Posts a message in the selected channel

Create event

Creates a new event

Update event

Updates the details of an existing event

Fetch chat by display name or email

Fetches a one-on-one chat by display name or email address

Fetch event

Fetches the details of an existing event by title or ID

What is ServiceNow?

ServiceNow is an IT service management platform. You can manage your problems and releases, generate customized reports, and use machine learning to route, categorize, and prioritize issues.

ITSM

What is Microsoft Teams?

Microsoft Teams is group chat software. You can host online meetings, make calls, and effectively collaborate with your team on chat.

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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