Integrate ServiceNow with Twilio
Send information between ServiceNow and Twilio automatically, without writing any code, using Zoho Flow.
Build your own integrations between ServiceNow and Twilio
Connect ServiceNow and Twilio with over 1000+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate ServiceNow and Twilio using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Record updated
Triggers when the details of an existing record are updated
Record created
Triggers when an incident record is created
SMS message sent or received
Triggers when a new SMS is sent or received
SMS message received
Triggers when a new SMS message is received
WhatsApp message received
Triggers when a new WhatsApp message from a customer is received
All Actions - Actions are the automated tasks
Create record
Creates a new record in a table (eg., Incident, Problem, Case, etc)
Create incident
Creates a new incident record
Update incident
Updates the details of an existing incident record
Update record
Updates the details of an existing record in the specified table
Fetch reference record
Fetches the details of an existing table reference record (eg., User, Problem, Core company, etc)
Fetch user
Fetches the details of an existing user
Fetch record
Fetches the details of an existing record in the specified table by search query
Fetch incident
Fetches the details of an existing incident record by ID
Send SMS or WhatsApp message
Sends a WhatsApp or SMS message to the listed numbers
Send templated message through SMS, WhatsApp, or Facebook
Sends a templated message through the desired platform
Fetch message
Fetches the details of a message by its ID
What is ServiceNow?
ServiceNow is an IT service management platform. You can manage your problems and releases, generate customized reports, and use machine learning to route, categorize, and prioritize issues.
What is Twilio?
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Toto
Technical Engineer, Master Liveaboards
