Integrate ServiceNow with When I Work

Send information between ServiceNow and When I Work automatically, without writing any code, using Zoho Flow.

Build your own integrations between ServiceNow and When I Work

Connect ServiceNow and When I Work with over 1000+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Integrate ServiceNow and When I Work using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Record updated

Triggers when the details of an existing record are updated

Record created

Triggers when an incident record is created

All Actions - Actions are the automated tasks

Create record

Creates a new record in a table (eg., Incident, Problem, Case, etc)

Create incident

Creates a new incident record

Update incident

Updates the details of an existing incident record

Update record

Updates the details of an existing record in the specified table

Fetch reference record

Fetches the details of an existing table reference record (eg., User, Problem, Core company, etc)

Fetch user

Fetches the details of an existing user

Fetch record

Fetches the details of an existing record in the specified table by search query

Fetch incident

Fetches the details of an existing incident record by ID

Create user

Creates a new employee, manager, or supervisor.

Create clock-out entry

Creates a clock-out entry for the specified employee

Create clock-in entry

Creates a clock-in entry for the specified employee

Fetch user

Fetches the details of an existing user by first name, last name, or email address.

What is ServiceNow?

ServiceNow is an IT service management platform. You can manage your problems and releases, generate customized reports, and use machine learning to route, categorize, and prioritize issues.

ITSM

What is When I Work?

When I Work is an employee scheduling and time tracking application for the modern workforce. It also helps you improve communication, eliminate excuses, boost accountability among your staff, track time and attendance, and grow your business.

HR Time Tracking

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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Zoho Flow connects the apps that cannot be connected in other ways. With the proper flows, we have all the processes standardized, and the interactions between the different roles in the company are standardized, too. Learn more

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CEO, iDAYit

We use Zoho Flow to connect Zoho Billing with JotForm. As our customers fill their preferences in JotForm, Zoho Flow passes it to Zoho Billing and creates a subscription automatically. It was impressive that we were able to configure all this on a simple drag-and-drop interface!

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Head of Operations, AAA Band Rentals

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