Integrate Slack with Freshdesk
Send information between Slack and Freshdesk automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Slack and Freshdesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
User added
Triggers when a new user is added
Message posted to public channel
Triggers when a new message is posted to the selected public channel
Message posted to private channel
Triggers when a new message is posted to the selected private channel
Message starred
Triggers when a message is starred
Channel created
Triggers when a new channel is created
Ticket created
Triggers when a new ticket is created
Contact updated
Triggers when the details of an existing contact are updated
Ticket updated
Triggers when the details of an existing ticket are updated
Ticket note added
Triggers when a note is added to the selected ticket
Contact created
Triggers when a new contact is created
All Actions - Actions are the automated tasks
Send private channel message
Sends a message to the selected private channel
Set channel topic
Sets the topic for the selected channel
Fetch user - By name
Fetches the details of an existing user by name
Fetch user - By username
Fetches the details of an existing user by username
Create channel
Creates a new public channel
Create reminder
Creates a new reminder
Send direct message
Sends a direct message to the selected user
Update profile
Updates the profile information for the selected user
Send public channel message
Sends a message to the selected public channel
Fetch user - By ID
Fetches the details of an existing user by ID
Create contact
Creates a new contact
Create forum
Creates a new forum in the selected category
Create company
Creates a new company
Create forum category
Creates a new forum category
Add notes to ticket
Adds private or public notes to the selected ticket
Create ticket
Creates a new ticket
Update ticket
Updates the details of an existing ticket
Update contact
Updates the details of an existing contact
Update company
Updates the details of an existing company
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch group by ID
Fetches the details of an existing group by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch company
Fetches the details of an existing company by domain
Fetch ticket priority
Fetches the priority details of a specific ticket by label
What is Slack?
Slack is a messaging app for teams. You can create channels to organize conversations, search message history, and add notes and reminders.
Similar apps
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Zoho Flow has automated our entire "Security Operations" process, saving us a lot of manual work and admin overhead, in turn enabling us to focus our efforts on providing clients with accurate and quality services.
Neville Mader
Director, Perth Security Services
Zoho Flow has helped us add a new sales channel. It has helped us integrate our existing and new sales channels, and manage our inventory in real time. Learn more
Siddharth Ahuja
CEO, Fabricroot
