Integrate Trengo with Freshdesk
Send information between Trengo and Freshdesk automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Trengo and Freshdesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket closed
Triggers when an existing ticket is closed
Note created
Triggers when a new internal message is created
Ticket reopened
Triggers when an existing ticket is reopened
Inbound message received
Triggers when a new inbound message is received
Ticket assigned
Triggers when an existing ticket is assigned to an agent
Outbound message sent
Triggers when a new outbound message is sent
Ticket label added
Triggers when a new label is added to an existing ticket
Ticket note added
Triggers when a note is added to the selected ticket
Contact updated
Triggers when the details of an existing contact are updated
Ticket updated
Triggers when the details of an existing ticket are updated
Contact created
Triggers when a new contact is created
Ticket created
Triggers when a new ticket is created
All Actions - Actions are the automated tasks
Create ticket
Creates a new ticket
Create contact
Creates a new contact
Send email
Sends an email to the specified email address
Send ticket message
Sends a ticket message
Update contact
Updates the details of an existing contact
Update contact custom field
Updates the details of an existing contact custom field
Fetch contact by ID
Fetches the details of an existing contact using contact ID
Fetch ticket
Fetches the details of an existing ticket by ID
Fetch contact
Fetches the details of an existing contact using ID, name, phone number, or email address.
Update ticket custom field
Updates the details of an existing ticket custom field
Create ticket
Creates a new ticket
Create company
Creates a new company
Create group
Creates a new group
Create contact
Creates a new contact
Create forum category
Creates a new forum category
Add notes to ticket
Adds private or public notes to the selected ticket
Create forum
Creates a new forum in the selected category
Update contact
Updates the details of an existing contact
Update company
Updates the details of an existing company
Update ticket
Updates the details of an existing ticket
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch group by ID
Fetches the details of an existing group by ID
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch company
Fetches the details of an existing company by domain
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket status
Fetches the status of a specific ticket by label
What is Trengo?
Trengo is an integrated inbox application that integrates all your communication channels into a single inbox. It helps you collaborate with your team, automate conversations and deliver amazing customer experiences.
Similar apps
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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