Integrate WATI with Zendesk
Send information between WATI and Zendesk automatically, without writing any code, using Zoho Flow.
Build your own integrations between WATI and Zendesk
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Supported triggers and actions
Integrate WATI and Zendesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Template message sent
Triggers when a new template message is sent
Message received
Triggers when a new message is received
Session message sent
Triggers when a new session message is sent
New message received from contact
Triggers when a new message is received from the specified contacts
Organization created
Triggers when a new organization is created
Ticket updated
Triggers when the details of a ticket is updated
Ticket created
Triggers when a new ticket is created
User created
Triggers when a new user is created
All Actions - Actions are the automated tasks
Add or update contact
Adds a new contact or updates the details of an existing contact
Send template message
Sends an approved template WhatsApp message
Send session message
Sends a WhatsApp message to an open session
Create User
Creates a new user
Create Ticket
Creates a new ticket
Create Request
Creates a new ticket in a verified end user's account
Add Tag
Adds tag to the selected ticket
Create Organization
Creates a new organization
Update Ticket
Updates an existing ticket status or adds comments
Update User Details
Updates an existing user's details
Update Organization
Updates an existing organization
Add Comment
Adds comment to the selected ticket
Fetch Organization
Fetches the details of an existing organization
Fetch Ticket
Fetches a ticket by ID
Fetch User
Fetches the details of an existing user by ID
What is WATI?
WATI is a WhatsApp engagement tool that enables sales, customer support, and marketing teams to use a single platform to send bulk messages, broadcasts, template messages, and more.
What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
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