Integrate Zendesk with PagerDuty

Send information between Zendesk and PagerDuty automatically, without writing any code, using Zoho Flow.

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Supported triggers and actions

Integrate Zendesk and PagerDuty using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Organization created

Triggers when a new organization is created

Ticket updated

Triggers when the details of a ticket is updated

Ticket created

Triggers when a new ticket is created

User created

Triggers when a new user is created

Incident acknowledged

Triggers when an incident is acknowledged

New notification

Triggers when there is a new notification

Incident resolved

Triggers when an incident is resolved

Incident escalated

Triggers when an incident is escalated to another user in the same escalation level

Incident created or triggered

Triggers when a new incident is created or triggered

All Actions - Actions are the automated tasks

Create User

Creates a new user

Create Ticket

 Creates a new ticket

Create Request

Creates a new ticket in a verified end user's account

Add Tag

Adds tag to the selected ticket

Create Organization

Creates a new organization

Update Ticket

Updates an existing ticket status or adds comments

Update User Details

Updates an existing user's details

Update Organization

Updates an existing organization

Add Comment

Adds comment to the selected ticket

Fetch Organization

Fetches the details of an existing organization

Fetch Ticket

Fetches a ticket by ID

Fetch User

Fetches the details of an existing user by ID

Create incident

Creates a new incident

Create event

Creates a new event

Create user

Creates a new user

Update incident

Updates the details of an existing incident

Fetch user

Fetches the details of an existing user by its ID or name

Fetch incident

Fetches the details of an existing incident by its ID or incident key

Find user on call

Finds the user on call for a specific schedule

What is Zendesk?

Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.

What is PagerDuty?

PagerDuty is a digital operations management platform that helps detect and resolve infrastructure issues by providing reliable notifications, incident management, and customized alerts.

Popular Server Monitoring

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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